In a digital world where customers oftentimes have difficulties reaching live support personnel, we work hard to build long-term relationships with customers through quick response times.
-- Paul Lachance, president and CTO of Smartware Group, Inc.
(PRWEB) May 22, 2013
Smartware Group Inc., producer of Bigfoot Computerized Maintenance Management Software (CMMS), was named Silver winner in Customer Satisfaction by the 8th Annual 2013 Hot Companies and Best Products Awards. These industry and peer recognitions from Network Products Guide, the industry's leading technology research and advisory guide, are the world’s premier information technology awards honoring achievements and recognitions in every facet of the IT industry. Winners from all over the world were honored in Las Vegas on Tuesday, May 7, 2013.
Smartware Group’s guiding principles place as much importance on customer service and retention as customer acquisitions. The company regularly hires technical support and development personnel more frequently than sales staff to ensure high customer satisfaction; as a result, Smartware Group maintains a 90 percent customer retention rate.
“We are thrilled to be recognized as a Silver winner in the Customer Satisfaction category of this year’s Hot Companies and Best Products Awards,” said Paul Lachance, president and CTO of Smartware Group. “In a digital world where customers oftentimes have difficulties reaching live support personnel, we work hard to build long-term relationships with customers through quick response times – such as responding to phone calls within 90 seconds on average. We treat our customers like family.”
Smartware Group goes beyond answering customers’ questions; in many cases, the company’s support team designs personalized instructional videos based on the customer’s desired maintenance operations flow for further assistance.
An annual achievements and recognition awards program with active participation from a broad spectrum of industry voices, the coveted annual Hot Companies and Best Products recognition program encompasses the world’s best in organizational performance, products and services, hot technologies, executives and management teams, successful deployments, product management and engineering, customer satisfaction, and public relations in every area of information technology.
For more information about Smartware Group and its customer support operations, visit http://www.bigfootcmms.com today.
About Smartware Group, Inc.
Smartware Group, Inc., headquartered in Center Harbor, N.H., produces Bigfoot CMMS for a variety of business environments, from data centers to manufacturing plant floors to convention centers and stadiums.
Since 2002, Bigfoot CMMS has helped more than 1,500 customers worldwide improve facility and equipment maintenance operations with advanced capabilities that include preventive maintenance (PMs) and predictive maintenance, work order scheduling, maintenance requests, asset life cycle management, parts replacement inventory, and built-in reporting. Bigfoot CMMS’s native functionality paired with its intuitive design allows maintenance professionals to implement the solution and get results quickly, often in a matter of weeks. To learn more about Bigfoot CMMS, visit http://www.bigfootcmms.com.
About Network Products Guide Awards
As industry’s leading technology research and advisory publication, Network Products Guide plays a vital role in keeping decision makers and end-users informed of the choices they can make in all areas of information technology. You will discover a wealth of information and tools in this guide including the best products and services, roadmaps, industry directions, technology advancements and independent product evaluations that facilitate in making the most pertinent technology decisions impacting business and personal goals. The guide follows conscientious research methodologies developed and enhanced by industry experts. To learn more, visit http://www.networkproductsguide.com.