Social CRM Components Added to Online CRM intelecrm as Intelestream Responds to Trends in the SMB Marketplace

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Intelestream responds to growing demand for Social CRM from small and medium sized companies by adding a Twitter integration tool to the online CRM application intelecrm. The company is in the process of developing additional Social CRM components including modules supporting Facebook, LinkedIn, and Jigsaw networks. Additionally, the company has published a whitepaper, 'Understanding and Harnessing the Power of Social CRM', which can be downloaded at http://www.intelestream.net/whitepapers

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Intelestream, Inc., a leading provider in CRM consulting and CRM Software as a Service today announced the company has broken ground in the social CRM revolution by successfully adding a Twitter integration tool to intelecrm, the award winning online CRM solution for small and medium sized businesses . The company is currently developing additional Social CRM components including modules for Facebook, LinkedIn, and Jigsaw.

“We have taken a true pulse of the SMB market through research and by listening to what our customers have to say. Without a doubt, there is serious demand for Social CRM. What began as a fad has turned into a serious trend that is transforming the way we think about CRM,” comments Ray Stoeckicht, VP of Sales for Intelestream. “We have broken ground in the world of Social CRM by integrating a powerful Twitter module that is fully integrated with Sales, Marketing, and Customer Support CRM processes. Our development road map includes a number of new Social CRM features that we’ll roll out over the next two quarters to complete the picture.”

The Twitter Pro module for intelecrm allows users to search Twitter for specific keywords, track related tweets, save tweets as records in intelecrm, convert tweet records as leads, and send external tweets – all within the intelecrm environment. More information about the feature and additional Social CRM integration tools planned for intelecrm can be found at http://www.intelestream.net/socialcrm.

As a response to the growing popularity of Social CRM, Intelestream has recently published 'Understanding and Harnessing the Power of Social CRM', a whitepaper that aims to take a practical look at the subject and remove confusion for customers. The whitepaper defines the concept of Social CRM, offers strategies that can help organizations better leverage social networking as part of their overall customer management strategy, and outlines steps that businesses can take to develop a tangible integration between social networking and traditional Customer Relationship Management. The whitepaper can be found by visiting http://www.intelestream.net/whitepapers.

intelecrm Background
Developed by Intelestream in 2008, intelecrm offers enterprise level CRM functionality to small and medium sized businesses. Pricing for the application follows a unique model that charges subscribers according to the quantity of records and data storage used, rather than the number of users accessing the system. Intelestream also has applied what the company terms as a “pay-for-what-you-need” approach to intelecrm. Customers are billed for only the features and add-ons they require, which is an especially appealing option for small businesses on a budget. Basic edition pricing for intelecrm, which includes unlimited users, starts at $20 per month.

The application is designed as an affordable, turn-key CRM solution that can be easily customized according to individual requirements. An internet connection and a web browser are all that is needed to use the application, so getting started is easy. Sign up for a free trial by visiting http://www.intelestream.net/intelecrm.

About Intelestream Inc.
Intelestream Inc. is a Chicago based Customer Relationship Management (CRM) product development and consulting firm that offers Open Source CRM Professional Services. Intelestream is the developer of intelecrm, the online CRM for small and medium sized businesses with a highly affordable pricing model for unlimited users. Intelestream also develops industry-specific verticals based on a CRM workflow. With Intelestream's diverse team of experts in both business and technology, the company is made up by many of the brightest minds in CRM.

For further information about the premier provider open source CRM consulting services and products, please visit the company's website at http://www.intelestream.net or call (800) 391.4055.

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Stafford McKay, Jr.
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