S-Net (The Impact of Social Media) Study: Automotive, Travel, Entertainment Top List of Most Discussed Categories on Social Networking Sites

Reports highlight behaviors of 3,000 social networkers across 11 critical consumer categories

  • Share on TwitterShare on FacebookShare on Google+Share on LinkedInEmail a friend
Marketers can benefit by recognizing social networkers’ desire to participate with brands and keeping these behaviors in mind when setting strategies. Vertical-specific insights can help advertisers understand the best ways to connect with their niche.

Chicago, IL (Vocus) September 9, 2010

Performics (http://www.performics.com), the performance marketing expert inside Publicis Groupe, today released vertical reports which detail findings from “S-Net (The Impact of Social Media),” a report from ROI Research Inc. (http://www.roiresearch.com) sponsored by Performics. The S-Net vertical reports complement the full study released in June and highlight findings specific to eleven different industries: apparel, appliances, automotive, CPG, electronics, entertainment, financial services, healthcare/pharma, home furnishings, telecommunications and travel.

The S-Net vertical reports benchmark how buyers use social networking sites to get advice on what to purchase, give advice on companies/products and post content specific to various industries. In addition to analyzing each category, Performics and ROI Research also compared variables across industries. According to those surveyed, the most highly discussed verticals on social networks include automotive (61 percent), travel (60 percent) and entertainment (57 percent). When it comes to social networkers seeking or sharing recommendations on local retailers, home furnishing led all verticals, including automotive.

Each report contains a wide array of industry-specific findings, but some of the highlights include:

  • Fifty-six percent of respondents are fans of appliance brands/retailers on Facebook
  • Forty-nine percent of respondents discuss apparel on social networking sites to compare prices
  • Forty-nine percent of respondents follow automotive brands/retailers on Twitter
  • Twenty-three percent of respondents follow at least one travel company on either Facebook or Twitter
  • Fifty-nine percent of respondents are at least somewhat interested in receiving new product announcements from financial services companies/brands on social networking sites

“Social networkers behave differently when interacting with their favorite jeans brand versus the manufacturer of that new hybrid car they’ve got their eye on,” said Daina Middleton, CEO of Performics. “Marketers can benefit by recognizing social networkers’ desire to participate with brands and keeping these behaviors in mind when setting strategies. Vertical-specific insights can help advertisers understand how their category fares in this new channel and the best ways to connect with their niche.”

Across verticals, respondents indicated that active participation with brands and other social networkers is more likely in some verticals than others. Highlights of the best-performing verticals for advice and feedback include:

  • Forty-nine percent of respondents most often use social networking sites to seek advice on electronics purchases
  • Thirty-eight percent of respondents most often use social networking sites to give advice about financial services and home furnishings companies/products
  • Respondents use social networking sites to provide feedback to appliance brands/retailers (33 percent) more than any other vertical
  • Users are most likely to make an automotive purchase (26 percent) as a result of a recommendation someone posted on a social networking site than any other vertical

S-Net (The Impact of Social Media), a report from ROI Research Inc., sponsored by Performics, used a 30-minute online survey to collect information from 3,000 U.S. respondents who access at least one social network regularly. Responses were compiled, analyzed and, trended against data in two waves in 2009 and 2010. The objective of this study was to determine how various segments of users participate with social networks in their daily lives, specifically with regard to the purchase process for different types of products and in relation to other media channels.

To request complimentary copies of the vertical reports from S-Net’s key findings, please contact Addie Reed at: areed(at)preturn(dot)com.

About Performics
Performics provides search and performance marketing programs for many of the world's top brands. As Publicis Groupe’s lead performance marketing agency, we draw upon more than a decade of search expertise to deliver solutions that optimize digital actions for participation, leads and sales. Performics combines proprietary technology and tenured digital pioneers to yield outstanding results. Headquartered in Chicago, with offices in Atlanta, New York, Los Angeles and internationally, Performics is MarketingNext. Visit us: http://www.performics.com

About ROI Research
ROI Research Inc. provides leading-edge analytics and technology, designed to better understand your customers and measure the ROI of your marketing initiatives. We offer a suite of research and analytic services, along with fully customizable quantitative and qualitative research methodologies, in both the online and offline environments that help optimize profit on every campaign. Top businesses that rely on ROI Research for their market research and measurement needs include: Microsoft, Performics, Epsilon, and Genentech. Visit us: http://www.roiresearch.com

# # #