“Since day one, VCG’s customer service has been outstanding,” said Lee Witherow, President of Adams and Garth.
Atlanta, GA (PRWEB) June 16, 2011
Bond VCG, a Bond International Software company, released the results of its year long staffing and recruiting software customer satisfaction survey, showing that their software support operations garnered an enviable 98 percent average satisfaction rating.
“Since day one, VCG’s customer service has been outstanding,” said Lee Witherow, President of Adams and Garth, a leading staffing firm in Virginia. “VCG’s StaffSuite staffing software provides our company with a great flexibility and agility. VCG’s customer service focus has kept us running smoothly since we made the transition in 2007. Very good software, great service, and super people.”
Dave Williams, COO of Bond VCG, noted that monitoring and improving VCG’s support is an ongoing process. “Our commitment to customers is to continually improve all levels of service including speed to answer a phone call and time to solve a problem. Our average speed to answer is less than 20 seconds and our average problem resolution is now less than two days. We are not perfect every time, but our goal is to be a best in class service provider and our customer satisfaction rating is evidence that we are getting there.”
This tireless focus on customer satisfaction pays off for VCG’s customers such as Sandra Lawrence of West Valley Staffing Group. “West Valley and VCG have formed a strong partnership since 2008. The VCG software has continued to allow WVSG to be one of the leading competitive suppliers in our industry. VCG delivers outstanding customer service while taking the time to understand the importance of each client’s needs with an acute sense of urgency. VCG’s in depth background knowledge of the staffing industry allows them to provide excellent software, service, and support!”
Steve Taylor, President and CEO of Bond VCG, said, “Quality customer support is one area of our business that we have stressed since our founding. It has been the bedrock of the relationships we build with our customers. We remind ourselves every day that customers depend on our technology to help them put people to work – and that drives us to excel in the software and support services we deliver.”
About Bond VCG
Bond VCG provides comprehensive staffing and recruiting solutions that power success. Since 1976, Bond VCG has helped hundreds of companies worldwide achieve operational excellence by streamlining their unique business processes and accelerating finding and placing the people most likely to thrive. Bond VCG and StaffSuite are registered trademarks of Bond International Software. For more information visit http://www.vcgsoftware.com or call 1.800.318.4983.
About Bond International Software
London stock market-listed Bond International Software (BDI) is a global provider of recruitment and human capital management (HCM) software and services. Bond is the largest, and most established, global specialist in staffing software worldwide and is a rapidly growing provider of web-based and multi-lingual e-recruitment and talent acquisition software to the corporate market. Bond also provides established HR and payroll software and outsourcing services directly to both the public and private sectors.
Established in 1973 and listed on the London Stock Exchange since 1997, Bond has over 35 years experience in the development and creation of products and services that have become industry standards. Headquartered in the United Kingdom, the Group also has offices in the United States, Australia, Canada, South Africa, Japan, Hong Kong and Peru - with a global team of nearly 500 employees, more than 3,500 customers and over 100,000 users. For more information please visit http://www.bondinternationalsoftware.com.
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