Some of the 54 agency individuals cited as exceptional include: Rob Baskin, Hilary McKean, Claudia Patton, Ellen Weaver Hartman, Ken Keatley, and Bari Love.
Atlanta, GA (PRWEB) August 18, 2009
From mid 2008 to early 2009, Stat One Research (SOR) interviewed over 100 public relations decision-makers at Atlanta's largest public and private firms concerning their perceptions of Atlanta's public relations firms. Best in aided awareness: Ketchum (96.1%), Ogilvy (86.8%), Edelman (82.1%), Fleishman-Hillard (77.9%), Duffey (72.6%) and MS&L (70.8%). Factor rated highest in importance: Timeliness/ meeting deadlines (9.4 ave. rating, 10 = very important). Factor receiving lowest satisfaction rating: Nontraditional media strengths (7.3 ave. rating, 10 = very satisfied). Approach with new media (10 = aggressive adoption and 1 = no interest) = 6.3 ave. rating. Over 1/3 of respondents said they had terminated an agency relationship within the last two years. Most of these indicated that this could have been avoided. Tom Beggs of SOR noted "Some of the 54 agency individuals cited as exceptional include: Rob Baskin, Hilary McKean, Claudia Patton, Ellen Weaver Hartman, Ken Keatley, and Bari Love."
The survey instrument was administered via telephone and covered over 100 variables, including: awareness, overall impressions, selection process, factors of importance, satisfaction, reasons behind ratings, terminated relationships, exceptional staff, best practices, new media, PR measurement, other needs/ budgets, and the hallmark SOR exclusive: what it would take to obtain their business.
SOR launched this series in 2002, and has greatly expanded study coverage since then, based on feedback from sponsoring agencies. The '08/'09 study includes the equivalent of several focus groups' worth of qualitative data - arguably the most important "set of focus groups" a PR firm could ever conduct. The full 110 page report provides agency executives with verbatim client and prospect recommendations and suggestions in all of the above areas. Stat One Research makes this timely, detailed, and objective intelligence more affordable than ever - at a time when Atlanta's agencies need this most.
Call Stat One Research at 404-350-7200 for more information about The Agency Monitor, an ongoing research series that enables client focused agencies to stay on top of client side expert counsel, innovate, and better serve their own clients.