Minitab Public Training for Service Quality Coming to Raleigh March 13

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Minitab, the leading provider of software for quality improvement, will offer public training sessions for professionals in the Raleigh area March 13-16.

Minitab Inc., the leading provider of software for quality improvement and statistics education, will offer its Service Quality training series March 13–16, 2012, in Raleigh.

Minitab Inc., the leading provider of software for quality improvement and statistics education, will offer its Service Quality training series March 13–16, 2012, in Raleigh.

Minitab trainers are seasoned statisticians with years of experience implementing quality improvement projects.

In a highly competitive economy, keeping skills sharp isn’t just an advantage—it’s a necessity. Quality improvement practitioners in the Raleigh, N.C. area will have the opportunity to refine their skills by attending public training sessions being offered in March.

Minitab Inc., the leading provider of software for quality improvement and statistics education, will offer its Service Quality training series March 13–16, 2012, at Corporate Software Training Inc., 1 Copley Parkway, Suite 400, Morrisville, North Carolina 27560.

The series consists of four day-long courses:    

  •     Day 1: Service Quality - Introduction to Minitab
  •     Day 2: Service Quality - Basic Statistics
  •     Day 3: Service Quality - Statistical Quality Analysis
  •     Day 4: Service Quality - Advanced

The courses are tailored for professionals working in financial services, healthcare and other areas of the service industry. The course materials include examples with metrics such as time, defect rates and revenue data.

The full four days of training costs $1700; registration for individual sessions is also available. Two or more people from the same organization receive a 5% discount if they register before March 13. Registration is available online at

All of Minitab’s instructor-led training includes plenty of time to practice what you learn under the guidance of expert trainers with years of experience implementing quality improvement projects. Trainers make complex concepts easy to grasp, and are highly regarded for their engaging style and personal attention.

Karen Meldrum, Minitab technical training specialist and certified Six Sigma Black Belt, will be the instructor for the Raleigh sessions. Meldrum earned a bachelor’s degree in applied mathematics, as well as master’s degrees in applied statistics and mathematics from Oakland University. She also completed graduate study in pure mathematics at Wayne State University.

She taught statistics and mathematics at the university level for the General Motors Technical Education Program and has worked as a statistical trainer and consultant for Ford Motor Company, Chrysler, Bayer, Hollingsworth & Vose and MSX International.

The breadth of her own experiences as a statistician and quality professional, combined with over 20 years teaching experience, makes Meldrum an excellent resource to her class participants. Her classes develop proficiency in the use of Minitab and an understanding of the statistical concepts and tools essential to the success of quality improvement initiatives.

The skills covered in the four day-long courses are detailed below.

Service Quality - Introduction to Minitab
Participants learn to create, manipulate and restructure data, and how to create and interpret a wide variety of graphs and numerical measures useful for quality improvement initiatives. Topics include Pareto Charts, Time Series Plots, Individual Value Plots, Bar Charts, Histograms, Boxplots, Dotplots, Scatterplots, Tables, Measures of Location and Variation and ODBC.

Service Quality - Basic Statistics
Participants learn to match appropriate statistical tools to their own applications and how to correctly interpret statistical output to quickly reveal problems or show evidence of improvement. Participants explore critical features in their processes through statistical modeling tools that help to uncover and describe relationships between variables. Topics include t-Tests, Proportion Tests, Tests for Equal Variance, Power and Sample Size, Tables and Chi-Square Analysis, Correlation, Simple Linear Regression and ANOVA.

Service Quality - Statistical Quality Analysis
Participants learn the basic fundamentals of statistical process control and how these quality tools can provide the necessary evidence to improve and control processes. Topics include Attribute Agreement Analysis for Binary, Nominal and Ordinal Data, Kappa and Kendall’s Coefficients, Gage R&R, Variables and Attribute Control Charts, Capability Analysis for Normal, Non-normal, and Attribute Data.

Service Quality - Advanced
Participants learn to discover and describe data related to the effect and impact of time, and how to forecast future process behavior. Participants utilize graphical and quantitative approaches to describe similarities and differences between the effects of various factors on quality characteristics. Topics include GLM, Binary Logistic Regression, Factorial Designs, Time Series Tools including Exponential Smoothing, Trend Analysis and Decomposition, and Multiple Linear Regression including Best Subsets and Stepwise Regression.

About Minitab
Minitab Inc. is one of the world’s leading developers of statistical and process improvement software. Thousands of distinguished companies use Minitab software, including Toshiba, DuPont, Boeing, Royal Bank of Scotland, Nestlé and Pfizer. Minitab products are backed by outstanding services, including training, e-learning opportunities and free technical support.

Minitab Inc., headquartered in State College, Pa., operates offices in the United Kingdom, France and Australia and has additional representatives throughout the world.


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Carly Barry
Minitab Inc.
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Minitab Inc.
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