StreamServe Persuasion Helps Eurocopter to Streamline Customer
Communications and Boost Its Brand
Leading global helicopter manufacturer uses StreamServe to improve
the composition, automation and distribution of key technical guide for
customers
BURLINGTON, Mass. (Business Wire EON/PRWEB ) December 17, 2008 --
StreamServe,
Inc., a leading provider of Enterprise Document Presentment (EDP)
solutions for business communications, announced today that the Eurocopter
Group in France is using StreamServe
Persuasion™ to improve the quality of its customer documentation.
Eurocopter, an EADS subsidiary and the world's leading civilian and
military helicopter manufacturer, is based in France, Germany and Spain
and has 18 subsidiaries all over the world.
By implementing StreamServe Persuasion, Eurocopter is industrializing
the design and production of one of its most complex documents, the
Logbook. The Logbook is an official document intended for customers,
that provides a true photograph of the helicopter's configuration at the
time of delivery. It provides each customer essential information on the
various helicopter parts that need to be monitored throughout its
service life (e.g., as part of mandatory maintenance requirements).
Often over 1,000 pages in length, the Logbook identifies some 200 to 500
components and includes, amongst others, the helicopter compliance
certificate issued by Eurocopter.
Eurocopter chose to integrate StreamServe Persuasion as part of its
ASSEMBLY project, which is intended to move the main applications
dedicated to helicopter assembly onto an SAP environment. With its tight
integration with SAP, StreamServe Persuasion is improving the overall
composition, page layout optimization, pagination, and readability of
Eurocopter’s Logbooks. In addition, StreamServe Persuasion is helping
Eurocopter to implement versioning, which allows for revisions and
updates to be made quickly and easily to the Logbook before delivering
the final document to the client.
"By adopting StreamServe’s solution, we are now providing our civilian
and military customers with detailed technical documents that are more
modern and easier to understand, thereby enhancing our brand image,"
said Thierry Varone, Head of Information Systems at Eurocopter's Quality
Department.
Xavier Mathias, Project Manager with the Eurocopter IS Department added:
"We selected StreamServe to industrialize the composition and printing
of our Logbooks. The Persuasion solution is a robust one, which is easy
for the solution's 150 users to apply. In addition, StreamServe appears
as a real backbone solution for all new SAP output management needs."
“We are pleased that Eurocopter has chosen to deploy StreamServe
Persuasion within its existing SAP infrastructure,” commented Dennis
Ladd, president and CEO, StreamServe. “By simplifying the composition of
Eurocopter’s Logbooks, our solution will dramatically reduce production
time and resources, while also further increasing the value of
Eurocopter’s customer offerings.”
For further information about how StreamServe’s Document Presentment
solutions can improve the effectiveness of your organization’s
communications, please visit us online at http://www.streamserve.com.
About StreamServe
StreamServe is a leading provider of Enterprise Document Presentment
solutions that set the standard for business communications. Simple to
deploy and maintain, the company’s dynamic composition,
document
process automation and enterprise
output management solutions meet the demanding challenges of today’s
global businesses for producing and delivering highly customized
documents in any format.
StreamServe’s advanced software solutions ease the process of composing
and automating business communications, enabling organizations to
increase the value and profitability of their business relationships.
This is done all while leveraging existing business applications such as
ERP, CRM and ECM.
The company was founded in 1997 and is headquartered in Burlington,
Mass., with 14 offices worldwide. StreamServe serves more than 5,000
customers in 130 countries, primarily in the financial
services, utilities,
manufacturing,
distribution
and telecom
sectors. Customers
include BMW France, CLP Power Hong Kong, Plantronics, and Siemens
Financial. StreamServe’s strategic
partners include Adobe Systems, IBM, InfoPrint Solutions Company,
Lawson, and SAP.
For further information about how StreamServe’s EDP solutions can
improve the effectiveness of your organization’s communications, please
visit us online at http://www.streamserve.com.
StreamServe, the StreamServe logo, StreamServe EDP, and “Bringing
Documents to Life” are all trademarks of StreamServe Inc. Some software
products marketed by StreamServe Inc. and its distributors contain
proprietary software components of other software vendors. Other marks
are trademarks or registered trademarks of their respective holders.
©StreamServe Inc. 2008
See the original story at: http://eon.businesswire.com/releases/streamserve_persuasion/document_presentment/prweb1765444.htm
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