Nancy has a solid track record of scaling support organizations for hypergrowth while delivering an enterprise-grade support experience to customers
Dulles, VA (PRWEB) February 12, 2009
Vovici (voh-VEE-see), the leading provider of survey software and Enterprise Feedback Management (EFM), today announces the promotion of Nancy Porte to Vice President of Operations. In this enhanced role, Porte has responsibility for Vovici's training organization as well as technical support and CRM administration.
Organizations worldwide, including more than 60% of the Fortune 500, rely on Vovici to gather feedback on customer satisfaction, perform market research and gauge employee satisfaction. Key to clients' use of Vovici systems is access to knowledgeable support staff and on-demand support resources.
"Nancy has a solid track record of scaling support organizations for hypergrowth while delivering an enterprise-grade support experience to customers," said Roderick Morris, Vovici Senior Vice President of Product and Operations. "Over the last year, her efforts have helped us consistently create outstanding customer experiences, raising renewal rates as a result. This has enabled us to overachieve on our goal for account renewals, a key health indicator for Software-as-a-Service (SaaS) businesses like Vovici. Her leadership and vision are driving continued enhancements in the types and quality of customer support and training that we deliver."
Prior to taking on the role of Vice President of Operations, Porte was Senior Director of Customer Support, where she was responsible for increasing support satisfaction by 21%. Additionally, she drove continued improvements in Vovici's internal use of CRM systems.
Before joining Vovici, Porte managed customer support and services operations at Approva, Monster Government Solutions, iDEFENSE and CareerBuilder. In her most recent position, at Approva as Senior Director, Technical Field Operations, Nancy developed SLAs, implemented a customer support system and managed a CRM integration that lead to Approva winning the coveted SSPA STAR Award for Service Excellence.
"I'm excited at the additional opportunity to shape Vovici's future growth in the enterprise feedback management and online community software markets," says Porte. "Last year we built a strong foundation to give the support representatives the information they need to serve our customers well. In 2009, I'm looking forward to increasing our customer advocacy to strengthen our relationships with our users and grow customer loyalty."
Vovici is the pioneer of Enterprise Feedback Management (EFM), providing comprehensive survey software, panel management and online community solutions. Our survey tools enable organizations to centralize feedback data collection, build and manage proprietary panels, leverage corporate social networking, and utilize robust survey analytics and reporting. Our solutions increase customer loyalty, facilitate collaboration and innovation, influence critical business decisions and provide voice to online communities. Organizations worldwide, including more than half of the Fortune 500, rely on Vovici to gather feedback on customer satisfaction, perform market research and gauge employee satisfaction. Visit http://www.vovici.com for more information.