Leading Analyst Research Firm Names TOA Technologies ''Cool
Vendor'' in CRM for 2007
CLEVELAND (Business Wire EON/PRWEB ) May 1, 2007 --
TOA Technologies, the leading provider of Customer Appointment
Management solutions for companies managing a mobile workforce,
announced today that it has been selected by Gartner
Research as one of its “Cool Vendors”
for 2007.
The Gartner Report states that telecommunications providers who depend
on field-service technicians to provide on-site service to customers
should look at innovative technology to improve the customer service
experience. The report goes on to list solution providers that allow
large companies to streamline high-value, host-cost activities, which
include service technician travel, work and customer appointment
scheduling.
“We are proud that TOA Technologies has been
chosen as a Cool Vendor for 2007,” said Yuval
Brisker, CEO of TOA Technologies. “We believe
the Gartner analysis validates our innovative approach to delivering
mobile workforce management solutions that provide the ultimate service
experience to customers worldwide.”
TOA Technologies, which has rapidly
deployed its ETAdirect solution to large cable operators in the United
States and Europe, is staking its claim on Customer Appointment
Management (CAM) – a holistic approach to
service delivery that combines the most advanced mobile workforce
management technology, predictive intelligence and interactive customer
communications.
ETAdirect 3 has been rapidly adopted by Tier-1 companies worldwide
because of its ease of deployment and proven return on investment.
Unlike most legacy mobile workforce management solutions, ETAdirect is
100 percent Web-based, requires no installation, and only a few hours of
training. Companies that have deployed the ETAdirect service have seen
an immediate return on investment through improved routing and
scheduling, fewer missed customer appointments and superior job tracking
and reporting.
About Gartner’s Cool Vendors Selection
Process
Gartner’s listing does not constitute an
exhaustive list of vendors in any given technology area, but rather is
designed to highlight interesting, new and innovative vendors, products
and services. Gartner disclaims all warranties, expressed or implied,
with respect to this research, including any warranties of
merchantability or fitness of a particular purpose. Gartner defines a
cool vendor as a company that offers technologies or solutions that are:
Innovative, enable users to do things they couldn’t
do before; Impactful, have, or will have, business impact (not just
technology for the sake of technology); Intriguing, have caught Gartner’s
interest or curiosity in approximately the past six months.
About TOA Technologies
Headquartered in Cleveland, Ohio, TOA Technologies, the worldwide leader
in Customer Appointment Management™, develops
innovative software solutions for companies managing a mobile workforce.
TOA Technologies creates real value for its clients by increasing their
operational efficiencies, improving financial margins, and enhancing
customer satisfaction. To find out more about TOA Technologies, go to www.toatech.com.
See the original story at: http://eon.businesswire.com/releases/technologies/customer/prweb522831.htm
Post Comment:
Trackback URL: http://www.prweb.com/pingpr.php/UHJvZi1TcXVhLVpldGEtUHJvZi1NYWduLVplcm8=
Bookmark -
Del.icio.us |
Furl It |
Technorati |
Ask |
MyWeb |
Propeller |
Live Bookmarks |
Newsvine |
TailRank |
Reddit |
Slashdot |
Digg |
Stumbleupon |
Google Bookmarks |
Sphere |
Blink It |
Spurl
|
