"We are extremely proud of and excited about this partnership. It is a true testament to our ability to compete in the global market and deliver services for multinational organizations."
(PRWEB) June 23, 2010
Telelink, a leading Canadian call centre operation announced today that Weatherford International Ltd. have awarded Telelink Call Centre a multi-year contract as their supplier to deliver safety and support services to their North American operations.
From their corporate location in St. John's, Newfoundland, Telelink will support the health and safety of 14,000 Weatherford employees across North America in the area of Journey Management, Incident Reporting, Work Alone, Emergency Response and “How’s My Driving” programs. When fully deployed, this project will further enhance Telelink’s position as a key provider to the oil and gas sector both locally and internationally.
Within the petroleum industry and sectors that require well managed transportation logistics, companies are protecting the health and safety of drivers by implementing journey management best practices which also contribute to the inherent cost savings and reduced risks of efficient fleet management. These companies are also realizing the benefits of outsourcing these services to specialized providers like Telelink who can quickly deploy, maintain and scale the level of service required by the client. As a market leader in the journey management business, Telelink offers highly trained staff with proven experience in the operation of leading edge journey management and GPS software. Tens of thousands of journeys have been coordinated and recorded within their call centre facility.
Sydney Ryan, VP and partner of Telelink says "We are extremely proud of and excited about this partnership. It is a true testament to our ability to compete in the global market and deliver services for multinational organizations. We are thrilled that Weatherford has chosen to place their trust in us and we look forward to continued growth and support to further develop our infrastructure and alignment in this important economic sector. As an award winning supplier in the call center industry, this creates a new and exciting opportunity for Telelink.”
Weatherford International Ltd. (NYSE:WFT) is one of the largest global providers of advanced products and services that span the drilling, evaluation, completion, production and intervention cycles of oil and natural gas wells. Weatherford employs approximately 52,000 employees worldwide, operates in more than 100 countries with 800 service bases and 16 technology development and training facilities.
Telelink Call Centre is a leader in call centre quality standards and has achieved ISO 9001:2008 certification. The company was founded in 1965 as a traditional answering service. Forty five years and many industry awards later, Telelink continues to specialize and add clients ranging from SME’s to Fortune 500 companies through unparalleled customer service, technology investments, and a focus on a corporate culture that motivates employees to deliver the best front-line experience for effective customer relationship management.
For more information:
Telelink Call Centre