Washington, D.C. (Vocus) March 12, 2009
Over 2,000 customer service, support and help desk professionals from across the world will gather in Las, Vegas Nevada at the annual Help Desk Institute (HDI) on April 6-9. Language Learning Enterprises, Inc. (LLE®), the leading, global provider of 24-hour telephone interpretation, document and email translation, and language proficiency and skills assessment, will address how organizations can effectively conduct business with customers speaking little or no English. The annual conference is recognized as the premier event for thought leadership within the help desk and customer service sector.
“As the limited English proficient population increases, organizations are being challenged in the way they conduct everyday business transactions,” says Kathleen K. Diamond, LLE’s founder and CEO. “Specifically, when you have a customer who has limited ability to speak or understand English, you need help in order to communicate with them in the same professional manner used with English speaking clients.”
According to the U.S. Census Bureau, about 20 percent of the US population or over 56 million individuals are classified as being limited English proficient. The language company reports that their most highly requested service is LLE-LINK® , a 24-hour telephone network that delivers immediate access to live language interpreters simply by dialing an 800 number. “Because of the 24-hour availability, our telephone interpretation product is a valuable resource to our clients,” adds Diamond. “The on-demand nature of our business combined with the LLE professional interpreter ensures a seamless and effective exchange between languages and cultures.”
For written communication, LLE provides translation services, and language proficiency and skills assessment for firms desiring to test the language ability and professional level of bilingual personnel.
Diamond, who speaks English, French and Spanish, founded LLE in 1979 with a mission to deliver excellence in foreign languages and immediately began providing language instruction to the U.S. Government. Today, LLE is recognized as the leading provider of multilingual solutions to thousands of business, government and non-profit associations across the globe.
For more information, call (877) 405-8764, extension 213; or visit http://www.lle-inc.com.
LLE® (http://www.lle-inc.com) provides technology supported language solutions to thousands of clients around the world. Utilizing an integrated community of over 3,000 experienced linguists specializing in over 150 different languages managed by dedicated language professionals, LLE delivers accurate and reliable telephone and face-to-face interpretation, document and e-mail translation, language instruction, and proficiency testing and fluency assessment. LLE is celebrating its 30th year of recognition as a leading language services provider to government, business and non-profit organizations worldwide. LLE is a woman-owned, WBENC certified business with headquarters in Washington, DC, and a language technology center in Winchester, VA.