It is an honor to receive this recognition for the dedicated work of the TeleSight team. Partnership has been the hallmark of our relationship with Sears. The collaboration has been a good one from the start more than 15 years ago
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Chicago, IL (PRWEB) August 13, 2009
TeleSight, Inc., a Chicago-based customer satisfaction research company, has been named a 2008 Partner in Progress for Sears Holdings Corporation. TeleSight received the award in recognition of its on-going work for the Sears' delivery organization and for revitalizing customer feedback efforts for its repair services group. This is a repeat performance for TeleSight, having won the award in 2007 as well.
The prestigious Partners in Progress award is presented annually to a select group of supplier companies that provide Sears Holdings with quality products and services, from apparel, appliances and tools to marketing, facilities design and technology. Less than one percent of Sears Holdings' over 30,000 suppliers earn the coveted award each year.
Interim CEO and President Bruce Johnson congratulated the winners stating, "Sears Holdings relies on its supplier community, as well as the quality of the merchandise and services they provide, to help us create lasting relationships with our customers and empower them to manage their lives. This program was started more than 25 years ago and is a testament to the importance of collaborating with our supplier partners to better serve our customers and increase productivity."
"It is an honor to receive this recognition for the dedicated work of the TeleSight team. Partnership has been the hallmark of our relationship with Sears. The collaboration has been a good one from the start more than 15 years ago," said Ann Knowles, owner of TeleSight.
The Partners in Progress program recognizes suppliers for product or service quality, innovation, diversity and overall market performance. The winners were selected from nominations submitted by Sears' associates who purchase goods and services for the company in 2008.
In nominating TeleSight for the award, Anita Walls, director of Sears Delivery Operations, noted that, "The TeleSight team distinguished themselves by offering superb customer service and support. TeleSight strives continuously to improve every day by offering innovative ideas that build our customer relationships for Home Services and SHC."
TeleSight specializes in customer satisfaction feedback, conducting more than 2 million surveys a year. It counts 11 of the Fortune 100 companies as clients. Surveys are conducted using live agent interviewers, interactive voice recognition telephone systems and Web-based questionnaires. The focus of the organization is to provide clients with actionable, statistically sound data which can be confidently used to make business decisions, improve processes and reward and recognize employees.
Contact Ann Knowles for more information at 312-640-2500. Visit Telesight at http://telesight.com.