E-Commerce Business The Coffee Project Brews Success with VoiceNation

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VoiceNation's SimplyONE and live answering services create the perfect blend for The Coffee Project's e-commerce, virtual business environment.

E-Commerce, The Coffee Project, VoiceNation

E-Commerce Business, The Coffee Project

"...VoiceNation had the best pricing with more features, which, we could access completely online." -James Vaughn, owner of The Coffee Project

VoiceNation, the telecommunications leader in live answering and virtual receptionist services, has created an optimal opportunity for success for the e-commerce business, The Coffee Project. The nature of an online business environment gives coffee-inspired shoppers the ability to make purchases around the clock, which requires a flexible business strategy and 24/7 customer support.

The Coffee Project has been a leader in home coffee roasting since 1997, offering a variety of specialty raw beans for half the price of roasted beans from the local grocery. Frugal shoppers, coffee connoisseurs, and hip DIY coffee lovers can enjoy the creative lifestyle of roasting raw beans-of-choice to a desired perfection at home.

The Coffee Project understands that being an internet-based business, doors are virtually open 24/7, every day of the year, in all countries. “Picking up the phone and speaking to a real human is still a very important aspect of customer service in this virtual environment,” explains James Vaughn, owner of The Coffee Project. Even though it is important to drive people to the website, Mr. Vaughn agrees, “A responsive human voice, at any time of the day or night, is probably the best way to foster trust that a company cares about its customers and cares to offer as many ways to communicate as possible.”

The telephone is often the customers' first impression after visiting The Coffee Project website. With VoiceNation's custom telecommunications solution, Vaughn has the simplicity to manage incoming calls through VoiceNation's online dashboard to fit his busy schedule. Depending on the time of day, the owner can easily forward calls to The Coffee Project assistants located in different parts of the U.S., take calls himself, or have VoiceNation's live receptionists answer the calls. In addition, VoiceNation has the ability to log telephone orders online, collect customer data, and direct all messages to the appropriate party via email, which saves a tremendous amount of time.

Mr. Vaughn commented, “We've used other services in the past; however, VoiceNation had the best pricing with more features, which, we could access completely online. Because we're an internet-based business, being able to manage everything online is an important tool. VoiceNation helps keep my company professional and responsive.”

For more information about The Coffee Project, visit http://www.CoffeeProject.com.

About VoiceNation:

VoiceNation, America's telecommunications leader in live answering and virtual receptionist services opened their Next Generation call centers in 2009. Founded by President Jay Reeder, the company has grown to serve more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. They leverage the very latest in proprietary technology solutions in order to deliver quality call answering services at the lowest cost to their customers. To learn more about VoiceNation Live and their services, please visit http://www.qualityansweringservice.com.

For more information, contact:
Ashley Pardue
Media Relations
1.866.766.5050, ext. 107

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Ashley Pardue
VoiceNation
866.766.5050 107
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