Birmingham, England (PRWEB UK) 31 January 2013
The range of solutions depending on the pressure points are supportive of deriving both service quality improvements and almost immediate cashable savings. For example greater signposting to non eligibility based services, better use of Telecare, better home care and reablement services. This is relevant to both commissioners and providers of these services.
Home Care Experts The Community Gateway CIC say ‘slow Home Care down and it will be more efficient and effective’. This is counter intuitive to the current cost pressures of the fiscal environment that councils and independent Home Care agencies find themselves in. This present policy leads to 'call cramming', missed and late visits, and poor continuity of care worker and poor service in general.
Rushing care therefore and not getting the processes, actions and behaviours right can be counter productive to the aims of increasing independence and reducing dependency on further care and support needs. It could also therefore be doing harm through undoing the benefits that Intermediate Care and Home Care Reablement services provide.
The following is just one small 'snapshot' area of how the free diagnostic Community Gateway provides can lead to benefits for commissioners and providers. It represents one of the subsequent steps (after an initial telephone based diagnostic review) where potential service quality and savings have been identified. Whilst we look holistically at Information services, Telecare and Reablement in the review and how these services relate to one another, this follow on step is about the organisations homecare service after an initial diagnostic. The ‘snap shot’ of the impact of the support is also as true for new deployments as it is for organisations who have had an ECM system for some time:
Tim Mulrey, Community Gateway Associate says "I tend to get called in to help customers who after a diagnostic, we discover have had their Homecare Electronic Care Monitoring (ECM) system in place for some time but feel like they can get more value. ECM suppliers have historically tended to focus on selling ECM systems to new customers rather than helping their existing customers get the most out of their investment.” Mulrey then explains “This has caused some issues to remain unresolved, as well as some myths to develop about what personalisation means for ECM, such as ‘we can do ECM in our client management system’, or ‘its not relevant to Personal Budgets’ – both of which are untrue by the way.” ECM is in fact essential to delivering some aspects of TLAP efficiently.
What this means is that more often than not Community Gateway associates are called in to carry out full ‘Health checks’ ensuring that issues are resolved. These issues are directly relevant to new deployments or those (who should) be considering putting ECM in place for the first time.
Nathan Downing, Director for Community Gateway and was formerly CSED national ECM workstream lead says “it's a pity we are not asked to be involved much earlier as more often its cheaper getting it right first time. Particular when you think complaints drop dramatically when implemented correctly and for an average sized council the savings can be in the order of £40k to £50k per month.” To read the top three themes that are often experienced in this specific area visit http://www.thecommunitygateway.com and see Tim’s Blog.
To book a no obligation diagnostic simply contact us via our web site of call free on 0800 242 5103.