The Provident Bank Gets Ahead of Digital Demand

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MetaSource Selected to Provide Image Capture of Loan Files

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This decision was based on their flexibility, security protocols, production technology, and willingness to work closely with our management and technology partners” Jack Novielli, EVP and CIO, The Provident Bank

MetaSource LLC, a leading business process outsourcing (BPO) provider of clerical-based lending solutions today announced the signing of an agreement to provide image capture and scanning of loan file documentation for The Provident Bank.

“As our customers, internal users and outside agencies increasingly want virtual access to digital data types, we built a highly secure platform that has the flexibility and bandwidth to meet current and future business demands”, said Jack Novielli, EVP and CIO of New Jersey-based Provident. “We wanted a unified lending platform that addressed the interworking of the bank and facilitated our front- and back-end servicing requirements, including the need to convert paper originated documents. After examining our options, we selected MetaSource to perform the image capture of loan files and integration into our FIS VisionContent™ system. This decision was based on their flexibility, security protocols, production technology and willingness to work closely with our management and technology partners”.

“A secure, yet aggressive implementation was critical to the successful launch of this initiative. Doris Jaeger, First VP & Director of Loan Servicing and their operations management team worked closely with MetaSource to develop a process roadmap that onboarded their first 30,000 loans in less than 90 days and under budget” added Shelly Weiss, Senior Account Executive.

“We quickly realized how important this business partnership was to The Provident Bank both by the detail of their vendor selection process as well as their vision of “instant gratification” for all users and their go-live date” added Bill Jones, MetaSource Vice President of Strategic Initiatives”.

About MetaSource

Headquartered in Bristol, Pennsylvania, MetaSource (http://www.metasource.com) is a leading business process outsourcer (BPO) of back office, contact management and content management solutions servicing resellers and clients throughout the United States through a network of SAS 70 Type II and PCI certified locations in the U.S., Mexico, Canada, China and India. MetaSource focuses on information and labor intensive processes that leverage dimensions such as innovation, cost, turnaround, scale, and flexibility to drive client value in multiple industries, including retail, grocery, healthcare, transportation, financial, insurance, legal, and government. For additional information contact Doug Giovanni, VP Marketing & Sales at 801-513-4154.

About The Provident Bank

With $4.9 billion in deposits, The Provident Bank (http://www.ProvidentNJ.com) serves its customers via a network of more than 80 branches throughout northern and central New Jersey. The Provident Bank is the wholly owned subsidiary of Provident Financial Services, Inc., which reported assets of $6.9 billion as of June 30, 2011.

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