Dover Downs Hotel & Casino Selects Rainmaker Profit Optimization Solution

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Delaware’s Largest Casino Hotel Will Use Rainmaker System to Optimize Profits and Maximize Total Customer Value Across its Operation

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Dover Downs Hotel & Casino

The system will take into account the value of our customers, including those that use our casino, spa and other outlets, to recommend room rates that reflect their total customer value.

The Rainmaker Group announced that Dover Downs Hotel & Casino will implement its profit optimization solution to maximize total customer value for the 500-room hotel, its nine food and beverage outlets, spa, gaming floor, and group convention facilities. Rainmaker – the market leader in profit and revenue optimization solutions for the Gaming & Hospitality and Multifamily Housing industries – expects to complete the system installation later this year.

Rainmaker understands profit optimization
“We selected Rainmaker because its team understands how to optimize profitability for gaming hotels. They also have the most effective tools to do it,” said George Fiorile, vice president and general manager of hotel operations for Dover Downs Hotel & Casino. “The system will take into account the value of our customers, including those that use our casino, spa and other outlets, to recommend room rates that reflect their total customer value.” Fiorile noted the Rainmaker system will be particularly valuable during Dover Downs Hotel & Casino’s busy weekends when it is essential to always have availability for the highest-valued customers.

Rainmaker system drives higher yields for entire enterprise
“Rainmaker is pleased to be working with Dover Downs Hotel & Casino, and we definitely expect to attract the best customers for their entire enterprise,” said Tammy Farley, principal at Rainmaker. Rainmaker’s profit optimization system will interface with Dover Downs Hotel & Casino’s property management system to automatically receive data on hotel demand which, in combination with customer value information, will be used to generate accurate demand forecasts and rate recommendations.

The Four-Diamond Dover Downs Hotel & Casino is Delaware's leading casino hotel. The property offers the area's largest variety of entertainment, including live harness racing, A-list concerts, 24 hour gaming including virtual table games and live table games, unique shopping, an array of food and beverage outlets ranging from deli to gourmet, a luxurious spa, and has 500 guest rooms with comprehensive group convention facilities.

About Rainmaker
The Rainmaker Group is the market leader in profit optimization solutions for the Gaming & Hospitality and Multifamily Housing industries. Rainmaker software, coupled with professional business consulting services, helps operators of casino hotels and other hospitality enterprises secure the most valuable customers to increase their profitability and enables multifamily housing operators to maximize revenue from apartment leases. Rainmaker is a Microsoft Gold Certified Partner and leverages cutting-edge research in order to bring customers the most sophisticated solutions to their revenue management challenges. Adopted by industry leaders and niche players alike, Rainmaker's TribalREV™ and LRO™, solutions provide clients a strategic advantage in achieving the highest profitability from their assets. Gaming/Hospitality clients include leading casino/hotel organizations such as Atlantis The Palm Dubai, Caesars Entertainment, Isle of Capri Casinos, MGM Resorts International, Omni Hotels & Resorts, Wynn Las Vegas and many others. Multifamily housing clients include leaders such as Archstone, AvalonBay Communities, Equity Residential, Gables Residential, Post Properties, Mid-America Apartment Communities and more. Headquartered in northern Atlanta, GA, Rainmaker is a solid, profitable, rapidly growing, privately held company. For more information, visit http://www.LetItRain.com.

About Dover Downs Hotel & Casino
Owned by Dover Downs Gaming & Entertainment, Inc., Dover Downs Hotel & Casino® is a premier gaming and entertainment resort destination in the Mid-Atlantic region. Gaming operations consist of approximately 2,500 slots and a full complement of table games including poker. The AAA-rated Four Diamond hotel is Delaware’s largest with 500 luxurious rooms/suites and amenities including a full-service spa/salon, concert hall, and 35,000 sq. ft. of multi-use event space. Live, world-class harness racing is featured November through April, and horse racing is simulcast year-round. Professional football parlay betting is accepted during the season. Additional property amenities include multiple restaurants from fine dining to casual fare, bars/lounges, and retail shops. For more information, please visit http://www.doverdowns.com.

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