With a monthly cost of $1.50 per employee, we have found that the hosted IVR technology is an extremely cost effective solution for our customers with mobile employees
Austin, TX (PRWEB) April 13, 2009
Legiant, an innovative provider of time and attendance software solutions, announced the success of their hosted interactive voice response technology. Interactive voice response, also known as IVR or telephony, provides the mobile workforce with the functionality of a traditional Time and Attendance clock without the restriction of a set location. An employee can use a telephone to perform all of the typical functions they would do, clock in/out, transfer department or job, record hours, absence, or leave information to report all of their information directly into the Legiant Timecard system.
After implementing the Legiant hosted IVR solution, DPT Laboratories, Inc. experienced significant cost savings and an impressive reduction in employee absenteeism. As mentioned in a previous press release, DPT identified a minimum of $30,000 in annual savings due to improved accuracy and reduced time spent calculating and handling timecards. Additionally, employee absenteeism was cut by more than half, reduced from 19 percent to only 9 percent.
"With a monthly cost of $1.50 per employee, we have found that the hosted IVR technology is an extremely cost effective solution for our customers with mobile employees," said Rod Crane, CTO of Legiant. "The IVR system from Legiant is easy to setup and use without compromising accuracy or functionality."
The Legiant IVR solution also solves the issue of reliability by implementing several methods to ensure the correct employees are clocking in when and where they are supposed to. When employees call in they are prompted to enter their ID Number and their Personal Identification Number. These numbers are validated against the employee database to confirm the employee's identity. Caller ID can also be employed to record the employee's location. For customers that require a higher level of confidence of the location, a GPS version is available that tracks the real time location of the employee and provides a map showing the location, travel, speed and history for each user.
In order to provide prospective customers with the actual IVR experience, Legiant has created a dedicated IVR system with a unique phone number for demonstration purposes. If you are interested in test driving the Legiant IVR time and attendance system, please contact a solutions specialist at 1-877-760-8463.
Legiant is a leading provider of web-based time clock software for payroll, attendance, productivity, leave and project tracking. Flexible time and attendance solutions help Legiant's enterprise customers maximize the profitability and productivity of their workforce. Solutions such as Legiant Timecard™ and Legiant Express™ can be customized to meet the unique needs of any organization including mobile workforce tracking, payroll automation or automated time and attendance and workforce productivity reporting. Legiant combines software, hardware, and professional services to create a comprehensive time tracking solution, easy-to-use and accessible from anywhere through a Web-based interface. Legiant integrates with the majority of payroll systems and supports biometric data collection devices. For more information, visit Legiant at http://www.legiant.com.
Legiant™, Partners in Time™, Legiant Timecard™, Legiant Express™ and the Legiant logo are trademarks of Legiant. All other trademarks herein are properties of their respective owners. All rights reserved.