VendorRate Announces ChemSW, Informix, Salesforce.com and Intel Are
Top Rated IT Vendors for Customer Satisfaction in 2008
IBM, HP, Amazon, VMware, Apple and RIM Round Out the Year’s Top Ten
in Performance Scores From 3000 IT Pros
Independent Ratings Provide Important Cost-Saving Data in a Tight
Economy
LOS GATOS, Calif. (Business Wire EON/PRWEB ) December 16, 2008 --
VendorRate (www.vendorrate.com),
the only Web-based business information service that offers quick,
confidential performance ratings and comparisons of technology vendors,
announced today that ChemSW, Informix, Salesforce.com and Intel were the
top rated vendors for overall customer satisfaction in 2008.
IBM Servers & Systems, Hewlett-Packard Printers, Amazon Web Services,
VMware, Apple Desktops and Notebooks and Research in Motion completed
the year’s top ten in ratings by more than 3000 business-to-business IT
professionals on the VendorRate website and at trade shows, professional
conferences and virtual events.
The five vendors posting the lowest overall scores for the year were
Sprint Nextel, SunGard Data Systems, SAP Large Enterprise, Computer
Associates International and Datamaxx Group.
“By rating vendors independently, thousands of IT executives and
managers are helping other companies choose the best services and avoid
costly mistakes with performance information that is more important than
ever in this challenging economy,” said Rick Schaefer, CEO of VendorRate.
VendorRate users rate vendors confidentially on ten specific performance
criteria that include customer service, reliability, integrity, budget
and effectiveness. The results produce a cumulative score up to 100.
Chemistry software maker ChemSW received the highest overall score of
95. Informix, IBM’s relational database management system, posted a 91.
CRM services provider Salesforce.com ranked third overall with an 89 and
was the number one company in ratings by IT pros at enterprise companies
with more than 2500 employees. IT products and services company CDW was
the top rated reseller (87).
During the year, VendorRate also forged partnerships with three major IT
user groups, the International Sybase User Group, the SQL Server
Worldwide Users Group and the International Informix Users Group.
The full 2008 report also contains breakdowns of ratings submitted by
small, medium and enterprise companies, the highest and lowest scores in
each of ten performance criteria, and top category scores by software,
hardware and service providers.
The report summarizes customer satisfaction ratings entered by
technology professionals at the VendorRate website, trade shows,
professional conferences, and virtual events. VendorRate also collects
rating information by cooperating with user groups, trade associations,
event management, and IT and telecom departments from organizations of
all sizes. VendorRate is vendor neutral and accepts neither vendor
sponsorship nor advertising.
The report is now available free on the VendorRate site at http://www.vendorrate.com/News/2008-12-15-VendorRate-Annual-Report.pdf.
About VendorRate
VendorRate is a Los Gatos, Calif.-based business intelligence company
providing quantifiable, reliable ratings and reports on technology
vendors in the IT and telecom industries. Established in 2007, the
company works with technology purchasers to improve their overall
decision making process. For more information, visit www.vendorrate.com.
See the original story at: http://eon.businesswire.com/releases/top_rated/customer_satisfaction/prweb1758764.htm
Post Comment:
Trackback URL: http://www.prweb.com/pingpr.php/U3VtbS1Db3VwLUluc2UtRmFsdS1aZXRhLVNpbmctWmVybw==
Bookmark -
Del.icio.us |
Furl It |
Technorati |
Ask |
MyWeb |
Propeller |
Live Bookmarks |
Newsvine |
TailRank |
Reddit |
Slashdot |
Digg |
Stumbleupon |
Google Bookmarks |
Sphere |
Blink It |
Spurl
|
