Delivering exceptional service is the most important factor. If you are able to deliver your service with the 'best of the best' attitude, everything else falls into place.
South Riding, VA (PRWEB) April 04, 2012
TOP in the company’s name means ‘Tools, Operations, and Process’. It is now taking on a new dimension as being known as a ‘top’ performer.
TOP Step Consulting, the leading provider of professional services business efficiency solutions, has been recognized as the top ranking professional services provider nationwide, in a benchmark survey conducted by independent research firm Service Performance Insight (SPI).
According to Service Performance Insight’s “The 2012 Professional Services Maturity™ Benchmark” out of 216 participating organizations, eleven firms (5%) significantly outperformed the benchmark average by excelling in all five service performance dimensions – Leadership, Client Relationships, Human Capital Alignment, Service Execution and Finance and Operations.
SPI identified in their research the Best-of-the-Best PSO Comparison has the top 11 firms outperforming their peers and the benchmark average with double the net profit and year over year revenue growth.
Annual Revenue Growth: 22.3%
On-time Project Delivery: 90%
Reference Clients : 83%
For the past three years, Service Performance Insight has conducted in-depth analysis of the top 5% of PS Maturity benchmark participants to uncover the reasons for their superlative performance. Each year, the top 5% have been named the “Best-of-the-Best” after a careful audit of their survey responses.
TOP Step Consulting is not only one of the 5%, but also ranked #1 among the service organizations that distinguish themselves as the 'Best of the Best'. This is the third consecutive year that TOP Step Consulting has been recognized in this elite group by SPI Research.
Jodi Cicci, President and CEO of TOP Step Consulting LLC, is thrilled to have achieved the #1 ranking position as a top performer. "We worked very hard this past year to continue toward improving how we are doing our business and the SPI Research 2012 Professional Services Maturity Model Benchmark results proves we have been focusing on the right things. Our primary goal is to deliver exceptional service” says Cicci. “We believe in today’s competitive and still challenging economic climate, delivering exceptional service is the most important factor. If you are able to deliver your service with the 'best of the best' attitude, everything else falls into place.“
The 2012 PS Maturity Model Benchmark provides prescriptive advice so organizations can pinpoint current levels of maturity and visualize the steps required to advance to the next level. Service Performance Insight (SPI) Research first introduced the 'New Professional Services Maturity Model' benchmark report in January 2008. Since that time more than 5,000 PS organizations have adopted it to chart their course to service excellence:
- Analysis derived from 216 Professional Service Organizations
- Five year trend analysis for 177 key performance indicators (KPIs)
- Base and variable compensation for 11 job titles
- Eight PS vertical markets: Advertising/Marketing, Architecture/Engineering, IT Consulting, Management Consulting, PS within Hardware, PS within SaaS and Software companies
- Detailed income statements
About TOP Step Consulting
TOP Step Consulting improves business efficiency and productivity for Professional Services businesses. TOP Step Consulting is a leading expert in professional services automation with extensive experience in PS business operations specializing in complex global operations. They provide advisory, implementation and outsourced administration services to world-class professional services organizations of all sizes. Their goal is to streamline operations, helping clients achieve their profitability goals so they can focus on growing their business.