With the honor of [the] 2015 Consumer Satisfaction Award, we have another reason to be proud of the outstanding customer service our representatives provide day in, day out. We applaud them for this award and anticipate similar recognition in the future.
GREENFIELD, Mass. (PRWEB) November 20, 2015
Toyota of Greenfield has won the first annual DealerRater Consumer Satisfaction Award given by DealerRater, the respected consumer review site of car dealers across the nation. The new award spotlights dealerships with exemplary customer service, as determined by DealerRater.com and DealerRater.ca.
DealerRater said the new program enables its popular Dealer of the Year Awards Program to enhance the exposure of dealerships that consistently provide stellar service to their customers.
“We are very much aware that the competition for the Dealer of the Year Awards Program has always been fierce among dealers with consistently high ratings and reviews on DealerRater," said Dan Fernandes, eCommerce Director for Toyota of Greenfield. "Now, with the honor of its 2015 Consumer Satisfaction Award, we have yet another reason to be proud of the outstanding customer service our representatives provide day in, day out. We applaud them for this award and anticipate similar recognition in the future."
For a dealership to qualify for the customer satisfaction award, it must rise to the same requirements as for the Dealer of the Year program. Based on their annual consumer PowerScore ranking, each car dealer in the nation's top 10 percent will receive the award. Also eligible for the award are American used-car dealers and used-car dealers in Canada meeting Dealer of the Year criteria.
PowerScore is determined by an algorithm that considers its average DealerRater star rating plus the total number of consumer reviews written about a dealership during the calendar year.
Winners of the Consumer Satisfaction Award are then recognized on the DealerRater Dealer Review page that currently enables 12 million online visitors to identify quickly those that are consistent providers of top-flight customer service.
For more information Toyota of Greenfield, please visit http://www.toyotaofgreenfield.com, call 413-773-5455, or visit Toyota of Greenfield, 1 Main Street, Greenfield, MA 01301.
The size of Toyota of Greenfield's inventory makes it easy to find the vehicle for every need, desire, and budget. The latest Toyota models are always available, each with a wide variety of options. The dealership also offers a vast selection of Certified Pre-Owned vehicles, plus a full-service auto body and parts department that includes collision repair. The dealership is located conveniently for residents of Greenfield and the surrounding areas of Springfield, West Springfield, and Northampton.