Customer satisfaction is a top priority for TradePlumbing.
Colchester, Essex (PRWEB UK) 21 August 2012
TradePlumbing, one of the UK’s leading bathroom and kitchen plumbing retailers, announces today the implementation of an impartial customer feedback platform provided by TrustPilot. TradePlumbing customers will be able to rate customer service and delivery in addition to seeing previous feedback from TradePlumbing’s customers.
“Customer satisfaction is a top priority for TradePlumbing. We aim to give new customers an insight into the way we operate, by providing an account of what previous customers say about our website and range of services” commented Peter Clayton, owner of TradePlumbing.
Every customer will receive an email after completing a transaction, asking them to provide written feedback about whether their experience on tradeplumbing.co.uk was positive or not. Furthermore, they will be asked to rate their service from 0 to 5, where 0 represents the lowest level of satisfaction, while 5 is the highest level.
“Existing customer feedback will provide prospective customers with a good indication of the quality of the products and the level of customer service that they are likely to receive from TradePlumbing. We anticipate that most feedback will be positive. Every negative comment will be addressed thoroughly within the existing set of company values”, added Peter Clayton.
TradePlumbing.co.uk has been trading online since 2006 was launched as a result of the emerging eCommerce trend and the owner's family history in the field of running Plumbing and Heating Merchants and Showrooms. TradePlumbing, provides its customers with the best modern baths, offering one of the most comprehensive and affordable selections of central heating radiators and excellent customer service.