Colchester, Essex (PRWEB UK) 19 October 2012
To improve their customer service and the overall experience of their customers, TradePlumbing, one of the UK's leading bathroom and kitchen plumbing retailers, has launched a new pre-delivery call service for their customers.
Under this new service, all customers receive a pre-delivery telephone call, on the day of shipping, to let them know their item is on its way and any delivery procedures they need to be aware of. Should the customer have any issues or concerns about their delivery, there will then be enough time to delay delivery or make any changes necessary.
Providing excellent customer service has always been a top priority for TradePlumbing. They recently partnered with Trustpilot, one of the largest and most trusted sources for customer reviews and have scored a highly impressive Trustscore of 9.8 out of ten for all reviews received to date.
Coming top of the list of praise is the quality of communication between TradePlumbing customer service operatives and customers. TradePlumbing also operate a 'ring back' system, whereby any customer can request a call from operatives to talk through their orders or any other query. This saves the customer money on the telephone call itself and gives them the reassurance that they can speak to a friendly voice, whatever the question.
Managing Director of TradePlumbing, Peter Clayton says, "Our new pre-delivery call service is just another way for us to show that for TradePlumbing the customer is always king. By receiving this call about their impending delivery, customers can let us know of any concerns they may have with the delivery date - for example, we can hold back a delivery for a day or two if the delivery date doesn't suit the customers schedule."
He added, "Customer service is paramount to us and we pride ourselves on this very thing. Being an internet-based retailer we work extra hard at achieving this, as it is often not as easily achieved as high street stores. All customer emails are read by real people, not automated machines, and the same can be said of our phone lines. We deal with every enquiry at the earliest opportunity with prompt answers and information. Our prices are the very competitive and through our long established relationships with suppliers we can pass on great offers to our customers. If you require more personal service always come to TradePlumbing first."
Visit http://www.tradeplumbing.co.uk to view our full product range.
TradePlumbing.co.uk has been trading online since 2006 and was launched as a result of the emerging eCommerce trend and the owner's family history in the field of running Plumbing and Heating Merchants and Showrooms. TradePlumbing provides its customers with a wide selection of heated towel rails, shower enclosures and excellent customer service.