As the way we shop and spend is changing with a bigger emphasis being put on online expenditure, it is important to ensure we are here and available for our customers at their convenience
Colchester, Essex (PRWEB UK) 9 January 2013
TradePlumbing.co.uk, one of the UK's leading bathroom and kitchen plumbing retailers, has today announced its intentions to extend the opening hours of its customer care call centre. The phone lines are currently manned from the hours of 08.00am to 05.00pm Monday to Friday, and the new extended hours will see customer care operatives taking telephone calls between 07.00am and 07.00pm on the same days.
The earlier and later opening hours will allow customers increased flexibility in making calls to the help line, with the possibility of speaking to a customer service operator before or after their working day begins and ends.
The extended opening hours will be initially trialled to ensure it works smoothly for staff and customer alike and a new shift pattern will be trialled also.
Managing Director of TradePlumbing, Peter Clayton comments, "We are nation of hard workers here in Great Britain and our longer working hours often make it difficult to deal with unrelated matters outside of work remits. So, the introduction of extended opening hours is sure to make contact with our customer service centre a much easier job. With the phone lines manned for 12 hours per day, Monday to Friday, there should now be ample opportunity to speak to one of friendly and helpful customer service operatives and get whatever assistance is needed.
He added, "For us here at TradePlumbing the customer is always king and this is just one of the ways we can serve their needs and make their shopping experience with us a simple and pleasant one. As the way we shop and spend is changing with a bigger emphasis being put on online expenditure, it is important to ensure we are here and available for our customers at their convenience."
TradePlumbing.co.uk has been trading online since 2006 and was launched as a result of the emerging eCommerce trend and the owner's family history in the field of running Plumbing and Heating Merchants and Showrooms. TradePlumbing stocks a wide selection of cheap shower enclosures and shower doors, all backed with excellent customer service.