Colchester, Essex (PRWEB UK) 29 January 2013
TradePlumbing.co.uk, one of the UK's leading bathroom and kitchen plumbing retailers, has launched a fantastic new communication tool to interact with their customers and answer their queries in real time. The Live Chat messenger service is available Monday to Friday between the hours of 7am and 6pm.
The process is a quick and easy one with the customer simply entering their name, email address and question into the Live Chat messenger box, and a member of the TradePlumbing customer service team replies with the necessary information. A live chat can then ensue in real time, until the customer is happy with the information received.
If a customer contacts TradePlumbing through Live Chat outside of working hours, their question will be logged and responded to when the messenger service is manned again.
Managing Director of TradePlumbing, Peter Clayton says, "Our Live Chat messenger service is proving a revelation and has already had a very positive impact on the business and the way in which we communicate with our customers. It mimics a real time conversation and enables us to communicate much more quickly and efficiently, with our customers receiving the information they require without delay, enabling them to make informed decisions about our products or services. It is true to say that Live Messenger services are used by millions of people worldwide to communicate daily, so using it to speak to a customer service advisor will come as second nature to most. We love embracing new technologies here at TradePlumbing and feel it is extremely important that we continue to stay on top of all developments in communications to ensure our customers enjoy the best shopping experience possible."
TradePlumbing.co.uk has been trading online since 2006 and was launched as a result of the emerging eCommerce trend and the owner's family history in the field of running Plumbing and Heating Merchants and Showrooms. TradePlumbing stocks a wide selection of shower enclosures and cheap bathroom suites at unbeatable prices, all backed with excellent customer service.