I ultimately selected TrainSmart because I appreciated their ability to customize their training program to align with the critical customer service functions that our departments provide for our clients.
Chicago, IL (PRWEB) October 12, 2010
TrainSmart is proud to announce that they delivered a successful training workshop to kick off Customer Service Week for Staff Management, a leading global provider of sustainable staffing and workforce management solutions.
Marilu Oliver, Managing Director of Operations for Staff Management, led the company's Customer Service Week initiative to recognize and reward Staff Management employees for the outstanding service that they provide to Staff Management clients around the world. The week long celebration included various recognition events including a wellness day, an appreciation luncheon, team spotlights on Staff Management's employee website and customer supplied appreciation gifts.
Oliver researched and interviewed companies with a presence in the Chicago area to deliver a customer service training workshop to kick off the Customer Service Week celebration. "I ultimately selected TrainSmart because I appreciated their ability to customize their training program to align with the critical customer service functions that our departments provide for our clients and because they can deliver an exciting, engaging and educational training event," said Oliver.
Anne Harlow, Senior Consultant for TrainSmart, designed a custom Customer Service Workshop which was highly interactive and included topics such as: Communication Blunders, Communication Styles, Email Etiquette, Telephone Etiquette, Problem Solving and Implementing Best Practices.
"Participants appreciated the fun, efficient and content-rich presentation," said Oliver. "They were also pleased to find that the skills they took away could be applied at home as well as at work."
As a global training organization, TrainSmart knows that "one size or one workshop does not fit all". TrainSmart works with its clients to understand the organizational culture, business strategies and learning outcomes to meet the needs of the audience. Effective Communication skills is one of TrainSmart's core workshops.
To learn more about TrainSmart, please visit the company's website at http://www.atstrain.com.
About Staff Management
Founded in 1988, Staff Management is a leading global provider of staffing and sustainable contingent workforce management solutions that deliver best talent, drive compliance and yield tangible savings. Staff Management partners with its clients and suppliers to find innovative ways to drive value, solve problems, increase efficiencies, reduce costs, drive compliance, promote diversity and leverage technology. Staff Management is ranked amongst the largest staffing providers in the US by the Staffing Industry Analysts (SIA) and the #1 MSP Provider in both breadth of services delivered and size of deals under management by HRO Today. For more information visit http://www.staffmanagement.com or call or call 800-746-9462.