Transcosmos Ranked as a Top 10 Outsourcer in China and Japan by International Association of Outsourcing Professionals®

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Latest String of Recognition Advances transcosmos’ Reputation as a First-Class, Global Outsourcer

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We’re honored to receive these various esteemed rankings and recognitions by the IAOP

transcosmos inc., the leader in outsourced call-contact center services, business process outsourcing, business process solutions, and digital marketing services in Japan, announced today that the International Association of Outsourcing Professionals® (IAOP®) recognized and selected the company for its highly regarded, annual Global Outsourcing 100®. Overall, transcosmos ranked 52nd in the world and was selected a top 10 outsourcer both in the “Leaders in China” and “Leaders in Japan” categories. The company was also recognized among the “Best 20 Leaders by Industry Focus” in the “Retail and Consumer Goods” and “Technology (Hardware and Software)” categories, among others.

Here is a complete list of recognitions that the IAOP awarded transcomos:

  •     Best 10 Leaders in China
  •     Best 10 Leaders in Japan
  •     Best 10 Leaders in Marketing Services
  •     Best 20 Leaders in Retail and Consumer Goods
  •     Best 20 Leaders in Technology (Hardware and Software)
  •     Best 20 Leaders in Customer Relationship Management Services
  •     Best 20 Leaders in Southeast Asia
  •     Ranked 52nd overall in the 2010 Global Outsourcing 100

This latest string of recognition advances transcosmos’ reputation as a first-class, global outsourcer. Its debut on the 2010 Global Outsourcing 100 made transcosmos the first company headquartered in Japan to receive the esteemed industry recognition. These rankings are based on applications evaluated by an independent judging panel organized by the IAOP.

“As the economy recovers, partnering with the world’s best outsourcing providers and advisors will be more important than ever,” said IAOP Chairman Michael Corbett and chair of the judging panel. “The Global Outsourcing 100 and The World’s Best Outsourcing Advisors help companies easily identify those partners that will help them emerge as leaders. Being named to The Global Outsourcing 100 and The World's Best Outsourcing Advisors is a great recognition, particularly given the strong competition, and these companies should be proud of achieving excellence in outsourcing,” said Corbett.

“We’re honored to receive these various esteemed rankings and recognitions by the IAOP,” remarked transcosmos president and COO, Masataka Okuda. “This further underscores our commitment to delivering the highest quality of service, at the best value, to our clients in contact center outsourcing and other areas of business process outsourcing.”

For more than four decades, transcosmos has dedicated itself to helping companies improve the way they serve their clients and do more with less. Through constant innovation and creative solutions that leverage technology to generate sustainable process improvements, transcosmos continues to set the standard of excellence in the outsourcing industry.

Transcosmos continues to be on the receiving end of a slew of industry awards. The company was also given the Best Contact Center Trainer Award (1st in APAC and 3rd worldwide) in the 2009 Contact Center World Awards.

The 2010 Global Outsourcing 100 and The World's Best Outsourcing Advisors lists with rankings are published in the special advertising feature produced by IAOP in the May 3 issue of FORTUNE® magazine. The service provider and advisor lists with rankings, as well as the new series of sub-lists, also are published on IAOP's Web site,

About transcosmos, inc.
Since its founding, transcosmos has been enhancing the competitive strength of its enterprise customers by bringing together people and technology. The company provides a wide range of outsourcing and high value added services that include call-contact center support, business process outsourcing, business process solutions, and digital marketing. Whether as a single service or as an integrated, comprehensive solution, transcosmos provides customers with total outsourcing services to help them achieve optimized marketing, increased sales, and an expanded customer base.

Based in Tokyo, transcosmos has 44 operation centers and offices throughout Japan and in five other countries, including China, Korea, Thailand, the Philippines and the United States. Transcosmos is expanding its operations through partnerships in Europe, Central Latin America and India. By providing high quality outsourcing services worldwide, transcosmos aims to be “the Global IT Partner” of choice by its customers. For more information, visit

About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 100,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit

About The Global Outsourcing 100
The IAOP is in its fifth year of compiling its annual ranking of the world’s best outsourcing service providers and advisors – The Global Outsourcing 100. The IAOP also introduced a new list in 2009, The World's Best Outsourcing Advisors. The Global Outsourcing 100 and its sub-lists are essential references for companies seeking new and expanded relationships with the best companies in the industry. The World's Best Outsourcing Advisors is geared specifically to companies that are outstanding global outsourcing advisors and consultants. In addition to being part of The Global Outsourcing 100, the new list of advisors ranks the top consultant, legal and related advisory firms globally, and is a valuable reference tool for companies needing expert advice and guidance with their outsourcing projects.

For more information, contact:
Transcosmos, Inc.

Japan: Public Relations +81 (3) 4363-0123 pressroom(at)trans-cosmos(dot)co(dot)jp

US: Silicon Valley Branch +1 (650) 428-2000 pressroom(at)transcosmos(dot)net

Carmen Hughes
Ignite PR
W: +1 (650) 227-3280 ext.1

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