transcosmos Launches Cross-Border Sales App, Leveraging its Own Platform

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Releases the service in Takashimaya department stores for Chinese consumers.

Cross-border sales app page (sample)

Using the platform, the Chinese consumers can shop via cross-border e-commerce in officially approved way, by making advanced payment for the product, delivery cost and associated import duties on cross-border e-commerce retail shopping.

transcosmos inc. launched an app for cross-border sales, leveraging the company’s own platform. The company has also been developing the app for cross-border sales to China for Takashimaya Company, Limited (Headquarters: Osaka, Japan; President: Shigeru Kimoto; hereafter, Takashimaya), discussing selling and operational procedures with Takashimaya. transcosmos will release the platform-based service in Takashimaya stores from around mid-October.

Once the client companies implement the platform, they can make cross-border sales using the app. Their Chinese customers that visit the stores in Japan or in China can simply purchase the products by opening the app from the smartphones and scanning the QR code set on the sample products displayed in the stores. The service also allows the companies to run various promotional campaigns via the app, including promotions for repeat purchases, targeting the Chinese customers who have become their registered members during their stay in Japan, even after the customers return home. In this way, businesses can build One to One customer touchpoints with Chinese consumers who have visited their stores in Japan.

The platform utilizes KJT.com, a cross-border e-commerce platform led by Shanghai municipal government, which enables electronic customs clearance at customs located in the Shanghai Free Trade Zone. Using the platform, the Chinese consumers can shop via cross-border e-commerce in an officially approved way, making advanced payments for the product, delivery cost and associated import duties on cross-border e-commerce retail shopping.

transcosmos established a joint venture “TAKASHIMAYA TRANSCOSMOS INTERNATIONAL COMMERCE PTE. LTD.” with Takashimaya, in March 2015. The company operates both wholesale and retail sales business and aims for connecting Japanese companies that own Japanese superior products with overseas companies and consumers that want to have those products. transcosmos will capitalize on its diverse sales channels in e-commerce business arena and its operating know-how gained through providing global e-commerce one-stop services to further accelerate its initiative to deliver Japanese products to consumers around the globe, going beyond China.

  • transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
  • Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.
transcosmos launched its operations in 1966. Since then we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our client companies by providing them with superior and valuable services. transcosmos currently offers Cost Reduction Services (contact center, back-office service for HR/Financial/Sales depts., order management and SCM, system development & operation etc.) and Sales Expansion Services (big data analysis, internet advertising, developing & operating website, smartphone/SNS utilization, telemarketing etc.). transcosmos continues to pursue Operational Excellence by providing these services through our 163 locations in 29 countries with a focus in Asia. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients companies' excellent products and services to consumers in 46 countries around the globe. transcosmos aims to be the “Global BPO Partner” of our client companies, providing them with high quality BPO services on a global scale.

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