transcosmos’ China Call Center Subsidiary Acquires Information Security Management System Standard “ISO/IEC27001”

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Quality management system standard “ISO9001” also acquired in October 2009

“ISO/IEC27001” Certificate

The Marketing Chain Management Company

Shanghai transcosmos Marketing Service Co., Ltd. (Headquarters: Shanghai, China; CEO: Yuichiro Kubo; hereafter, transcosmos CC China), a 100% subsidiary of transcosmos inc. (Headquarters: Shibuya Ward, Tokyo; President and COO: Masataka Okuda; Securities code: 9715; hereafter, transcosmos) that develops call center operations in China, obtained certification for the international information security management systems standard “ISO/IEC27001” on November 9, 2011. It also obtained certification for the quality management systems standard “ISO9001” on October 28, 2009.

transcosmos CC China was established in 2006 with the goal of developing services for the Chinese market comparable to those offered in Japan. The company provides general call center services such as EC support for the Chinese market and technical support focusing on PCs. It serves approximately 50 client companies, including Japanese, Western and Chinese firms. It has smoothly expanded operations to become one of the leading outsourcing companies in China, and currently has a total of four operation centers, two in Shanghai, one in Beijing and one in Wuxi, with a total of 1,450 work stations (as of the end of December 2011).

Currently, many outsourcing companies including call centers have moved into China from Asia, North America and Europe, and competition is heating up every year. Under these circumstances, transcosmos has pursued the acquisition of the “ISO9001” and “ISO/IEC27001” certifications in order to continually provide high quality services as a partner of its clients and to achieve more advanced information security operations. Details of the certifications are outlined below.

♦ Certification standard:    ISO/IEC27001
♦ Registration No.:        01211IS0748R0M
♦ Scope of registration:    Data security for call centers and related business
                (Information Security Management for Call centers and related business)
♦ Certified business:    Shanghai transcosmos Marketing Service Co., Ltd. (Shanghai centers No. 1 and No. 2)
♦ Certification date:        November 9, 2011

♦ Certification standard:    ISO9001:2008
♦ Registration No.:        00309Q20765R0M
♦ Scope of registration:    Consulting & technical support, Software development & E-commerce related business
♦ Certified business:    Shanghai transcosmos Marketing Service Co., Ltd. (Shanghai centers No. 1 and No. 2)
♦ Certification date:        October 28, 2009

In the future, the transcosmos group will continue striving to create an environment to provide even greater security and higher quality services.

  • transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
  • Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.

(About transcosmos inc.)
transcosmos launched operations in 1966 as a pioneer in the information processing outsourcing business. Since then it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services. It provides overall IT outsourcing services such as call center services, business process outsourcing services, business process solution services, and digital marketing services either as standalone solutions or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers. Further, these services have been expanded beyond Japan, globally, centered in Asia. transcosmos aims to be the “Global IT Partner” of its corporate clients to provide them with high quality outsourcing services on a global scale. (URL:

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Public Relations, Advertisement Dept.
transcosmos, Inc.
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