transcosmos Ranked 33rd In The World In The “2013 Global Outsourcing 100,” One Of The Best 10 Outsourcers In Southeast Asia & Japan

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transcosmos Selected For “Global Outsourcing 100” For The 4th Year In A Row

The Global Outsourcing 100

“The Global Outsourcing 100 is the only guide to help companies research and compare service providers.” IAOP CEO, Debi Hamill.

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) has been ranked as 33rd in the world in the “2013 Global Outsourcing 100,” one of the best 10 outsourcers in Southeast Asia & Japan, and one of the best 20 outsourcers in China, as announced by the International Association of Outsourcing Professionals (hereafter, IAOP). Furthermore, in the industry category, it has also been selected as one of the world’s best 10 outsourcers in the marketing services field, and one of the best 20 in the Financial Services , Technology (HW/SW) and CRM fields. It has been chosen for four years in a row beginning in 2010.

List of awards received by transcosmos
2013 Global Outsourcing 100

  • Rank 33

2013 Sub-list Honors:

  • Best 20 Leaders - Financial Services (Banking, Markets)
  • Best 20 Leaders - Technology (Hardware and Software)
  • Best 10 Companies - Marketing Services
  • Best 20 Leaders - Customer Relationship Mgt. Services
  • Best 10 Leaders in Southeast Asia
  • Best 10 Companies in Japan
  • Best 20 Companies in China

The “Global Outsourcing 100” and “World’s Best Outsourcing Advisors” recognize the world’s top outsourcing providers and advisors. These rankings are the result of selections made through stringent evaluation of each company’s entry by an independent panel of judges organized by the IAOP.

A list of the overall rankings for each company was released in a special advertising section sponsored by the IAOP in “Fortune” (Fortune 500 Ranking, Special Edition, May 20 issue on sale May 7), the world’s top English language business magazine. In addition, the overall rankings and rankings by category are available on the IAOP website home page.

"Global competition is at an all time high, which is reflected in this year’s rankings," said IAOP CEO, Debi Hamill. "This comes at a time when companies that outsource are scrutinizing their providers more closely. The Global Outsourcing 100 is the only guide to help companies research and compare service providers with whom they are considering outsourcing relationships.”

“As applicants continually raise the bar and as the outsourcing industry continues to grow and mature in many markets, competition is tougher,” said Jag Dalal, Chief Advisor Thought Leadership, IAOP and chairman of the judges' panel. “Being named to The Global Outsourcing 100 and The World's Best Outsourcing Advisors is a great achievement, particularly given the strong competition, and we are proud to recognize [company name] for their excellence.”

"As 2013 begins to see moderate growth in the economy, choosing the right outsourcing partners will be more important than ever," said IAOP Chairman Michael Corbett. “The Global Outsourcing 100 and the World’s Best Outsourcing Advisors lists help companies easily identify partners that will help them emerge as leaders."

transcosmos has developed and provides services that respond to the needs of its customers by being one step ahead of the outsourcing industry market’s movements, allowing the company to respond to the need for maximized sales, cost reduction and globalization of its clients. The selection of transcosmos for the Global Outsourcing 100 is thought of as a recognition of these results.

transcosmos’ entry into the Indonesian market is an example of global outsourcing performance in 2012. The company intends to establish PT Transcosmos Indonesia following its recent agreement on the establishment of a joint venture company to provide call center services in Indonesia with the Indonesian conglomerate Salim Group’s IT subsidiary Cyberindo Aditama. Furthermore, in addition to the call center services and digital marketing services currently operating in Korea and China, transcosmos will further expand its services to support maximization of sales for its clients.

In an effort to move on cost reductions, transcosmos has also expanded its BPO operations in China. Not only has transcosmos inherited equity interest from Kokuyo Co., Ltd. of Kokuyo Store Creation Commerce Trading (Shanghai) Co., Ltd., Dalian Brancha subsidiary that develops BPO operations in China, but Kokuyo Group has also transferred management of its back-office operations, such as HR, general affairs and accounting to transcosmos. Due to such efforts, Kokuyo Group has been able to increase management efficiency and production capacity..

Further, in order to strengthen service in the English and European language regions transcosmos has undertaken operational and capital tie-ups with a general interactive agency, Geary LSF Group, which has offices in the United States and Europe. transcosmos is cooperating to offer digital marketing services to clients entering the English and European language markets.

transcosmos group strives to be a global IT partner to our customers and continues to provide high quality services on a global scale.

About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit

About The Global Outsourcing 100
The International Association of Outsourcing Professionals® (IAOP®) is in its eighth year of compiling its annual ranking of the world’s best outsourcing service providers and advisors – The Global Outsourcing 100. As part of The Global Outsourcing 100, IAOP also introduced a new list in 2009, The World's Best Outsourcing Advisors.
The Global Outsourcing 100 and its sub-lists are essential references for companies seeking new and expanded relationships with the best companies in the industry. The lists include companies from around the world that provide the full spectrum of outsourcing services — not just information technology and business process outsourcing, but also facility services, real estate and capital asset management, manufacturing and logistics. They include not only today’s leaders, but tomorrow’s rising stars.

  • transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
  • Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.

About transcosmos inc.
transcosmos launched operations in 1966. Since then, it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services. It provides overall IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solution or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers in EC business, and to reduce clients operational cost. Further, these services have been expanded beyond Japan, globally, centered in Asia. transcosmos aims to be the ”Global IT Partner” of its corporate clients to provide them with high quality outsourcing services on a global scale.

Inquiries from the media should be forwarded to
transcosmos inc. Public Relations & Advertising Department
Mail: pressroom(at)trans-cosmos(dot)co(dot)jp

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