The service that IMG's special missionary division provides is a real asset to us and the organizations we work with
Gilbert, AZ (Vocus) May 13, 2010
Good Neighbor Insurance joins hands with International Medical Group® (IMG®) to serve overseas missionaries. Each year Good Neighbor insures thousands of mission trips for teams and single workers. Their focus is caring and honest service. IMG serves the needy in our world by servicing the needs of workers with hundreds of NGOs and mission sending organizations. Good Neighbor Insurance and IMG are particularly proud of their commitment to the special needs of this under-served community.
Missionaries serve the needy in some of the most dangerous and remote regions of the world. They live in constant risk of physical attack and contagious diseases in economically depressed areas. These countries lack basic amenities. Finding competent medical help in the crowded, largely unsanitary and risky conditions of developing countries is much more complicated than locating the closest emergency room.
"The service that IMG’s special missionary division provides is a real asset to us and the organizations we work with," says Jeff Gulleson, Founder of Good Neighbor Insurance. “It’s great to work with an insurance company that considers the challenges that missionaries face while serving others. For a missionary there is no such thing as a routine illness or injury.”
Just ask Michelle who was serving orphans and widows in India when her appendix became critically infected. She was unable to locate a qualified doctor to perform what would seem a routine surgery until she contacted the medical professionals at IMG. The IMG representative worked all day and night to get Michelle into the proper hospital for good medical care. She even went so far as to interview the surgeon to ensure the best quality care for Michelle.
"We take care of our customers," explained Mark Rogers, director of IMG’s missionary division. "It has been a big part of our early success."
Early in their history, IMG saw serving the unique needs of missionaries and NGO workers as a great opportunity. They partnered with mission sending organizations and brokers like Good Neighbor Insurance to design products and services that would meet the needs of this diverse and fast moving population.
A part of that commitment was to create a special division to assist in processing the claims of mission organizations and NGOs. The division provides a 24 hour emergency medical line with dedicated medical professionals to arrange personalized medical care or medical evacuation. The division also offers translation services and can often directly pay medical bills to foreign medical facilities saving the hassle and expense of currency exchange.
Because most missionaries change countries or return to the United States at least once every three or four years, IMG’s plans also offer the flexibility of furlough benefit. "This is a very useful feature," agreed Gulleson. "Most domestic plans do not cover foreign claims and many international insurance plans do not offer coverage in the US. So to offer a plan that provides worldwide coverage is really ideal for missionaries."
And the specialized services of IMG’s missionary division don’t end there. They offer dedicated claims administrators to help in processing these claims and special web services with doctor, benefit and claim information. Often IMG can pay the foreign medical facility directly, eliminating hassle and currency conversion fees.
‘Most of our Good Neighbor staff lived overseas as mission workers, church leaders and students,’ Gulleson added. "We can give good global trip insurance advice for groups, families and single workers."
About Good Neighbor Insurance
Jeff Gulleson established Good Neighbor Insurance in 1997, to provide global health and life insurance services after living for 30 years in Indonesia.
GNI helps travelers find good, cost-effective international health, travel, and life insurance while providing caring and honest service. The company serves students traveling overseas, short-term teams, aid organizations, foreign and domestic corporations, universities, and volunteers both from the U.S. and abroad.
GNI’s website has more information as well as a guide to medical advice for overseas travelers, written by Jon Askew, MD
For more information, contact Jeff Gulleson or Doug Gulleson at Good Neighbor Insurance, Toll Free: 866-636-9100 or in Phoenix, AZ: 480-813-9100
Good Neighbor Insurance, 690 E. Warner Rd. Suite 117, Gilbert, AZ 85296, USA
Or go to: http://www.gninsurance.com