Post Office Promises Full Foreign Currency Refund for 'Crisis' Cancelled Holidays

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Post Office Travel Money advises travellers to opt for foreign currency deals that offer protection against cancelled trips.

Eyjafjallajökull may have simmered down for now, but if the volatile volcano starts to erupt again and creates a fresh ash cloud in European air space, Post Office Travel Money has issued a pledge that none of its customers who have purchased holiday cash will be out of pocket on this purchase if their trip is cancelled.

As millions of travellers were stranded around the world - thousands of them from the UK - the disruption caused by Eyjafjallajökull had major implications for would-be holidaymakers. As such, Post Office Travel Money has promised to refund their customers' holiday travel money should any unforeseeable events prevent travellers from spending their hard-earned travel money.

Post Office Travel Money bureaux will make full refunds to travellers for r unused foreign currency as a result of "crisis" events such as riots or flooding.

Sarah Munro, Post Office Head of Travel Money said: "Over the past few months we have paid back almost £50,000 of travel money to customers who were affected by the ash cloud flight cancellations. We did not want to add to the financial pain suffered by disappointed holidaymakers whose plans had been wrecked by circumstances beyond their control.

"We want customers to be clear that they can rely on the Post Office to treat them fairly, so if holiday plans get thwarted by unpredictable crises, we will offer a full refund on money spent purchasing foreign currency in our foreign exchange bureaux."

To qualify for a foreign currency refund, Post Office Travel Money customers will need to provide their foreign currency purchase receipt as well as evidence of their holiday cancellation.


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