Online returns are becoming the standard for ecommerce and ReadyReturns makes “Zappos-like” return features available to everyone without the enterprise level price tag.
Scottsdale, AZ (PRWEB) December 12, 2012
TrueShip®, a leading shipping software developer for small and mid-sized businesses, today announced the release of ReadyReturns 4.5, a SAAS designed to cleanly integrate merchandise return services and UPS® return labeling into the pages of virtually any web site.
After the flurry of holiday shopping and gift giving comes the inevitable wave of product returns and exchanges. Ecommerce merchants are growing more savvy each year with new techniques and more advanced shipping software to meet their holiday demand. But for many of these merchants, managing their product returns is a lost component that weighs heavily on customer service, customer satisfaction and the overall cost of returns.
ReadyReturns 4.5 is now available to aid merchants with the post-holiday returns process. It integrates a user friendly system into the pages of the merchant’s website to encourage customers to process their own product return. Through ReadyReturns, customers are able to review their order, select one or multiple items for return and create a packing slip and UPS® return label. The result is a satisfied customer and a merchant who has differentiated themselves with a flexible returns process.
If this sounds familiar it is because many top online retailers strive to deliver this level of service. ReadyReturns is cost effective for the small and medium sized merchant who may be stretched to find the resources to efficiently handle product returns. “As more and more businesses look to offer simple online returns, it is exciting to see ReadyReturns make this process quick, easy and affordable for so many small to mid-sized companies,” comments Dan Koernke, TrueShip’s Director of Sales. “Online returns are becoming the standard for ecommerce and ReadyReturns makes “Zappos-like” return features available to everyone without the enterprise level price tag.”
ReadyReturns 4.5 goes beyond web-based returns to deliver a customer service interface that addresses the need for inbound call support. Through ReadyReturns, the merchant can define both the administrative and operator user levels to assist their customer service agents with the tools they need to quickly and efficiently handle returns. The administrative controls can be used to define the rules for merchandise returns including the available shipping method, days allowed after purchase to process and maximum pre-authorized return dollar amount.
Additional administrative features new to ReadyReturns 4.5 include enhanced return tracking and aging reports, support for Google Wallet to request that customers pay for their own return shipping and a detailed view into import activity. ReadyReturns can import orders from multiple sources and display the activity in one convenient window. Available import methods include CSV and XML flat files as well as an API for third party integrations. A new Volusion integration is also now available to deliver robust return services into the pages of any Volusion premium store.
ReadyReturns is available today as a stand-alone product or it can be combined with TrueShip’s ReadyShipper shipping software to create a complete outbound shipping and return services suite. A free trial is available at http://www.trueship.com and pricing starts at only $29.95 per month.
TrueShip is a Scottsdale, Arizona, based company. TrueShip is committed to developing best of breed shipping software and product returns solutions designed to complement today’s popular ecommerce, accounting and order management systems.
TrueShip’s core product line includes ReadyShipper and ReadyReturns. Designed for the small and mid-sized business, these subscription-based services can stand on their own or be combined to create a powerful outbound and return shipping software suite. Each is Mac and PC compatible and built around the TrueShip philosophy that shipping software must be quick to implement, easy to learn and expandable with the needs of the business.
TrueShip software delivers enterprise-level shipping efficiency that any business can afford. For more information look to http://www.trueship.com or contact us directly at 877-818-7447.