RapidGlass just wants you to know that we're listening and prepared to reply
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Minneapolis, MN (Vocus) May 4, 2010
Announcing @RapidGlass Is Now Accepting Twitter Repair Requests. Put away those Yellow Pages. Now plugged-in auto, home & business glass customers in Minneapolis/St. Paul and all Twin Cities suburbs have only to tweet for glass repair. Within minutes a customer service representative will reply to assist you.
Three unbelievably simple steps:
(1) Customers tweet: @RapidGlass repair.
(2) @RapidGlass will respond with a phone number, e-mail address & instructions promptly during regular business hours.
(3) A mobile unit is dispatched or an appointment made.
Twitter is massive, with over ten billion tweets sent since the popular social media service began. More incredible, this milestone came less than 5 months after the 5 billionth tweet. All different types of people share and discover what is happening real-time.
Many customers already contact Rapid Glass via the website, for glass repair. Seeing the ratio of web-first inquiries rise over the last 2 years, 'making the move to monitor and respond to Tweets was obvious' to Rapid Glass’s owner Rick Rosar.
He said, 'Think of this as our hanging a welcome sign out for all the 'beautiful tweople.' "RapidGlass just wants you to know that we’re listening and prepared to reply". Even if you don’t need service today, feel free to tweet with any questions about your auto glass. We look forward to getting to know you.'
Of course, Rapid Glass still accepts phone calls. For evening and weekend service requests our customer service representatives will be answering the phone 24/7.
For 25 years, Rapid Glass has been one of Minnesota's premier windshield and glass repair companies with Quality Same Day mobile on-site service. Our Customer Service Representatives are well-trained auto glass claims specialists. They handle all the paperwork and assist the customer with reporting their loss to ensure they are getting the full benefits their insurance policy provides.