National Avaya Business Partner Merrill & Associates Earns 5th Straight Year of Platinum Certification

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For the 5th straight year, national Avaya Business Partner Merrill & Associates has earned Platinum Certification from Avaya. As a Platinum partner, Merrill continues to be a part of the highest certification class due to their unparalleled sales, design, implementation and customer satisfaction skill-sets.

As our company has grown, we have been able to provide solutions to more customers on a national scale.

Merrill & Associates a national, Platinum Avaya Business Partner and Solutions Provider today announced that they earned platinum certification for the 5th straight year. Damion Merrill, Vice-President made the announcement.

"Earning the highest level of certification 5 years in a row shows the dedication and hard work that Merrill & Associates puts into every Avaya project," said Damion Merrill. "As our company has grown, we have been able to provide solutions to more customers on a national scale."

Merrill & Associates is a leading provider of end-to-end communications services including Unified Communications (UC), Voice over IP, convergence, mobility, and contact centers. They also specialize in consulting, design, implementation, maintenance, and technical support services. As a Platinum Avaya Business Partner, Merrill works closely with Avaya and other strategic partners such as Cisco, Extreme Networks, Foundry, Juniper Networks, NetIQ, Polycom, and Tandberg, to integrate the latest hardware, software, video and applications into leading-edge business solutions.

As Avaya's highest level of certification, only a select number of Business Partners reach Platinum status. Many factors are considered by Avaya, including Avaya sales revenue, product certifications, implementation and service capabilities, and customer satisfaction ratings.

"Merrill & Associates should be very proud of the year that they had in 2008," said Sean Byrnes, Avaya Channel Account Manager. "While some companies in the Business Partner community have seen their sales decrease, Merrill & Associates saw a substantial increase in the amount of Avaya revenue they produced."

In addition to sales, Merrill & Associates has a Services Organization that provides technical support for customers, as well as customers of other Avaya Business Partners. This includes remote support, technicians on-site, Move-Add-Change fulfillment, software updates, and complex network configuration troubleshooting. They have extensive experience with customers of all sizes including Enterprise, Healthcare, Insurance, Pharmaceutical, and Small Business.

"While 2008 was a successful year, we are looking to do even more in 2009 as our company grows on a National level," said Andrew Sherman, Director of Sales & Marketing." In addition to providing top level service to our customers, we are looking to grow our business with other Business Partners through the newly created BP Services Organization at Merrill & Associates. As Avaya continues to pull back from implementation and services, we are ready to help fill the gap."

About Merrill & Associates

Founded in 1989 Merrill & Associates is a Platinum Avaya Business Partner and has strategic partnerships with Cisco, Extreme Networks, Foundry, Juniper Networks, NetIQ, Polycom, Tandberg and many others. Merrill delivers scalable, cost-effective solutions tailored to a customer's communications needs. They provide end-to-end support from design, implementation, testing, maintenance, and technical support. For more information, call 800-253-3111 or go to


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Andrew Sherman
Merrill & Associates
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