WOW-ing customers has always been the number one priority for Ultra Fragrances...
San Jose, CA (PRWEB) April 19, 2012
Ultra Fragrances, a premier online retailer of designer fragrances, cosmetics and skin care products, is very pleased to announce their recognition of world-class customer service from STELLAService, an independent provider of customer service ratings for online businesses.
With several recognitions and awards received from other customer satisfaction rating companies under their belt, Ultra Fragrances has recently been awarded with the prestigious “Excellent Service Award” from STELLAService. Wow-ing customers has always been the number one priority for Ultra Fragrances and earning such a highly regarded award is an honor for this expanding fragrance retail company.
With so many e-retailers to choose from, it is sometimes difficult to choose which one can provide an overall positive shopping experience. STELLAService was established to help online shoppers choose the best retailers to shop from. As stated in their website, they “created the most robust evaluation methodology ever assembled — stress testing more than 300 different elements of the online customer experience.” They have a team of trained analysts (disguised as real customers) to evaluate and rate the customer service quality of each online retailer by engaging in a multitude of interactions with them. According to STELLAService, “Our rating process is rigorous. So much so, that more than 50% of the companies we rate are not eligible to display the STELLAService seal. Only those online stores that make the customer experience a top priority across key service metrics and features are awarded the STELLAService seal.”
Ultra Fragrances now displays their STELLAService Excellent seal in their website to show their commitment in providing the best customer service in the eCommerce industry.
About Ultra Fragrances:
Since 2005, Ultra Fragrances has been providing perfume to beauty junkies a unique and extensive inventory of designer perfumes, body products, and hair and skin care products worldwide. With thousands of customers being served every day, Ultra Fragrances has become the leading retailer of sought after perfumes and beauty finds online. Visit their website for the latest trends in beauty, fragrances and more at http://www.ultrafragrances.com
STELLAService is an independent customer service ratings provider that rates the customer service of e-retailers in today’s online shopping universe. They the most robust evaluation methodology ever assembled — stress testing more than 300 different elements of the online customer experience. To learn more about their online customer service ratings, visit their website at http://stellaservice.com/