Australians Want Less Face Time - Survey by Umi

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Time poor Australians have had enough of dealing with service staff and say they want to do away with unnecessary face-to-face tasks to save precious time, a survey says.

The survey from new online personal loan product, Umi, found that almost a third (30 per cent) of Australians waste at least two hours a month carrying out needless face-to-face activities.

According to the survey, the most annoying time-wasting chores, which people said shouldn’t have to be done in person, were:

  •     Making a healthcare claim (21 per cent)
  •     Signing documents at a real estate agent’s office (20 per cent)
  •     Renewing a prescription at the doctor’s (19 per cent)
  •     Applying at the bank for a personal loan (18 per cent)
  •     Buying stamps at the post office (14 per cent)

“Busy people who want to be able to undertake their daily dealings at a time and location that suits them are becoming an influential consumer market of their own. Many of them are already managing a lot of their lives online so we have launched our online personal loan product, Umi, with these customers in mind,” said Umi director Kartik Natarajan.

In fact, nine out of 10 Australians (93 per cent) surveyed had moved online to do their daily essentials, including booking appointments, paying bills and managing their finances. Seven out of 10 people (77 per cent) said the top reason for doing this was to save time, compared to just four in 10 (41 per cent) who said they’d logged on to save money.

“Demand for efficient transactions that fit in with customers’ own schedules and not just business hours, such as online banking, has created a strong market for time and hassle saving products and services. We believe that loan products like Umi, which takes just 15 minutes to apply and can provide a decision in 60 seconds, are the future for our increasingly time poor society,” said Mr Natarajan.

“The world is moving fast and every industry, including finance, has to respond to customer needs,” he added.

The survey, which polled more than 1000 Australians, found that personal service does have its place, with people saying they’d like to bring back the kind of personal attention that saves them time.

More than one third of all respondents in Australia (42 per cent) said they would like to see the return of petrol pump attendants, real-life IT people (35 per cent), train and tram conductors (31 per cent) and the milkman (22 per cent), among other occupations.

“Good personal service will always have its place – particularly when it is the kind of service that saves people time and hassle like Umi,” said Mr Natarajan.

Umi is a personal loan that’s available online only at, enabling customers to apply at a time that suits them. It has a simple three step application process which takes less than 15 minutes to complete and saves on complicated paperwork. A decision is made within 60 seconds following a robust approval system and money will be deposited directly into the nominated bank account (upon contract acceptance) no more than two working days later.

Offering unsecured personal loans from $3,000 to $15,000, Umi’s lending rate is competitive at a fixed rate of 12.99 per cent (comparison rate 16.76 per cent^).

For more information on the survey, view/download the “Ever lose your cool in a queue?” infographic from Umi.

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Philippa Naylor
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