Undelete 5 Reduces IT Help Desk Man Hours with New Desktop Client

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New technology empowers users to restore deleted file or saved over Microsoft Office file on their own from server recovery bins without having to call the Help Desk.

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The time and effort savings are incredible

The average time to restore a deleted file off of tape is approximately "1.2 man-hours per restore," according to Terry Garbo, Network Manager/ISSO. "With Undelete®, I can literally recover/restore a user's deleted files within one minute of the call."

Although many system administrators and network managers have already realized the cost savings that data protection utilities can bring when called on to restore deleted file s or bring back a saved-over Microsoft office file, the newest version of the software, Undelete 5 promises to reduce Help Desk time even further by allowing users to do their own file recovery.

With the Undelete Desktop Client, users of computers attached to servers can recover their own files directly from server Recovery Bins. Users are only shown and allowed to recover files on shared network drives for which they have sufficient ownership or system privileges.

The utility's Recovery Bin catches all files no matter how they were deleted, allowing users to restore them instantly with just a few mouse clicks. Because the powerful search function mimics the directory structure of network, using the software doesn't require intensive training for users, empowering them to find and undelete their files without having to wait for the Help Desk.

Users who have ever experienced the anguish of saving-over an important Word document or Excel spreadsheet that was intended to be used as starting point for a new file will especially appreciate the version recovery portion of the software that allows recovery of earlier, saved-over versions.

Again, the user friendly interface, integrated with Windows Explorer, makes it easy to recover earlier versions with a simple right-click on the file to recover earlier versions, often salvaging many hours of work. If the user has saved many versions of the document, enhanced browsing offers file previews to find the exact file that needs to be restored.

Empowering users to restore deleted files increases overall profitability by reducing Help Disk man-hour costs as well as wasted dollars in user time waiting to get that important document restored.

"The time and effort savings are incredible," says Garbo. Restore time with Undelete, "has been cut to 6-12 minutes per month," compared to the 9-18 hours it used to take.


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