The combination of our brands provides a uniquely compelling guest experience.
Naples, FL and Dallas, TX (PRWEB) October 10, 2012
Uptown Network today announced that after a competitive analysis, Hilton Hotels has selected Uptown Network.
"Our company has had a longstanding tradition of being a leader in new hospitality technology," said Ed Dorman, Director of Food and Beverage at the Hilton Anatole in Dallas, TX. "We also have a tradition of investing in the future as evidenced by our recent $120 million renovation. Hilton Anatole and SĒR restaurant are excited to be a new member of Uptown Network. The combination of our brands provides a uniquely compelling guest experience.”
Increasingly, hospitality venues are turning to ‘S.M.A.R.T. Services’ (Social, Mobile, Aware and Real-time) to enhance the guest experience. Just as Apple has empowered staff in their retail stores, leading hospitality venues are using S.M.A.R.T. Services to empower food service staff. Hilton and SĒR have also invested in staff training to ensure that Uptown’s technology is a seamless enhancement to the overall guest experience.
“We are clearly seeing the emergence of S.M.A.R.T. Services as the next big thing in hospitality,” explained Ed Jones, Co-Founder of Uptown Network. “Leading brands are discovering how transformative and beneficial they can be to a guest’s experience, and the bottom line.”
By joining the Uptown Network, Hilton Anatole provides affluent guests an ever-increasing set of amenities such as:
- A free mobile iPad app available for download from Apple’s App Store providing guests a taste of the SĒR Steak + Spirits experience even before they visit the hotel
- Uptown Network’s iPad Wine List to effortlessly select the perfect bottle of wine
- Signature cocktail and spirits selection
- Improved guest experience due to an empowered and knowledgeable staff
“Uptown Network’s iPad Wine List is a perfect complement to the dining experience at SĒR. Our clientele is increasingly mobile and we feel it is important to provide an app on Apple's App Store that aligns with our guests' evolving lifestyle,” said Dorman. “This combination provides an unparalleled overall experience."
In addition to improved guest experience, membership in Uptown Network also brings operational improvements and benefits. The Network enables accurate printing of paper wine lists, an automated 86 feature and inventory tracking via the iPad and cloud.
“We are excited to see our customers expanding the value of our app and network,” said Phil Turner, VP of Research and Development at Uptown Network. “Hilton and SĒR wisely have increased their offerings to over 100 million iPad users.”
Anyone with an iPad can join the Uptown Network for free by downloading the app here.
About Uptown Network
Uptown Network is the leader in S.M.A.R.T. Services for hospitality and Mobile Menu Communities. Over 25,000 brands and guests are currently members of the Uptown Network. Every day, billions of dollars are spent in the hospitality industry based on internet and social technologies. However, the explosion of mobile and the Apple App Store is changing the landscape and spending habits of consumers. Mobile Menu Communities are emerging as the winning solution and Uptown Network is the leading company in this new category.
Contacts: For Uptown Network: Kristin Simmons, Kristin(at)UptownNetwork(dot)com, 855.577.7555