USAA Ready to Assist Members Affected by Severe Winter Weather

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Leading insurance provider to the military community offers recovery tips

As much of the United States braces for severe winter weather, USAA, the nation’s 8th largest home insurer, offers the following tips for those who may be affected.

Claims Process
USAA encourages members to report claims by using USAA’s mobile app, online at usaa.com, or by calling 1-800-531-USAA (8722). USAA recently launched enhancements to its smart phone applications that allow its members to report auto and property losses instantly from their Android™ or iPhone® smart phones. The new mobile insurance claim functionality was designed to provide convenience and faster service for its highly mobile member base.

USAA offers information on how to prepare your home for winter at: https://www.usaa.com/inet/ent_utils/McStaticPages?key=advice_winter_storm_questions_01
Make Temporary Repairs
Take reasonable steps to protect your property from further damage:

  •     Photograph debris or destroyed items before having them removed or repaired.
  •     Save receipts for what you spend, and submit them to your USAA adjuster for reimbursement consideration.
  •     Beware of contractors who ask for a large amount of money upfront and contractors whose bids are very low. They might cut corners and leave you with problems after they're gone.
  •     Don't make permanent repairs until a claims adjuster has assessed the damage.

If You Need to Relocate, Keep Your Receipts
Keep records of all additional expenses. Homeowners insurance policies generally provide coverage for additional living expenses if your home is damaged by a covered disaster. Review your policy coverage under My Documents at usaa.com to see the extent of this kind of coverage and how long it will last. Additionally, it’s important to review and update your contact information on usaa.com, especially if you have temporary contact information.

For more information, please visit usaa.com/help for disaster recovery related news and advice.

About USAA
USAA provides insurance, banking, investment and retirement products and services to 8 million members of the U.S. military and their families. Known for its legendary commitment to its members, USAA is consistently recognized for outstanding service, employee well-being and financial strength.

Contact: Amy Johnson
Amy(dot)Johnson(at)usaa(dot)com
(210) 913-5181
USAA on Twitter: @usaa

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Amy Johnson
USAA
1(210) 913-5181
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