US Federal Contractor Registration: System for Award Management Still Experiencing Issues

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The General Services Administration launched the new System for Award Management last week to little fanfare – followed by crippling errors and downtime every day since deployment. The agency announced last week they were taking the site down until Monday to allow their contractor IBM to perform maintenance and fix the issues, however SAM users are still reporting errors and issues with using the new procurement management system. US Federal Contractor Registration is advising contractors practice patience during the transition. For more information and status updates, please call the Contractor Helpline at (877) 252-2700 ext 1.

US Federal Contractor Registration is advising contractors of continued issues with the newly launched System for Award Management. Since the site’s launch on Monday, July 30th, SAM has experienced significant downtime and errors, with many users experiencing problems accessing the site or migrating their legacy registration to the new service.

SAM is in the process of replacing the 9 siloed legacy systems previously used in federal procurement, starting with the first phase launched on July 30, 2012, which included the CCR, ORCA, FedReg, and EPLS systems. Future deployments over the coming years will include CFDA, eSRS, FBO, FPDS-NG, FSRS, PPIRS, and WDOL, according to the SAM website.

“Since its deployment, SAM has been experiencing significant downtown and errors, creating difficulty and delays for contractors,” explained Eric Knellinger, President of US Federal Contractor Registration. US Federal Contractor Registration has been providing help to both private and public sector users throughout SAM’s launch, while the Federal Service Desk has been difficult to contact due to increased call volume. US Federal Contractor Registration has received a flood of incoming calls since SAM’s launch and are providing much needed help to both contractors and federal employees. “Many of the people we’ve talked to are facing deadlines and don’t have time to wait on hold for simple answers. Our Placement Specialists and Case Managers are well versed in how SAM works and have been interacting with the new site since its launch; they are well qualified and able to help anyone having trouble with the new system.”

Last week, the GSA announced that SAM would be temporarily taken offline to allow their contractor IBM the opportunity to fix the issues. However, despite SAM being back online, users are still reporting significant errors and problems using the new service on the Contracting Tips Blog. SAM’s launch had already been delayed by two months in order for technicians to add additional capabilities and tweak the system.

Once fully operational, SAM will provide a streamlined alternative to the current siloed legacy systems. This will allow contractors, grant recipients, purchasing officers, and other individuals who use these procurement services to create one single account with a single login in order to take care of all their needs. Data will now only need to be entered one time so there will be no problems caused by duplicated or conflicting information entered on different systems. Vendors will now be able to register, file their reps and certs, and search for contracting opportunities all from a single location.

US Federal Contractor Registration is a third party registration firm with corporate offices in Orlando, FL that has helped thousands of businesses complete their SAM registration and bid on contracts. US Federal Contractor Registration pairs businesses with a dedicated case manager who helps them every step of the way from initial registration to bidding on contracts. US Federal Contractor Registration's BBB rating is A- thanks to the quality of their service and responsiveness to customers. To request a free evaluation and assessment by a Placement Specialist for your business, call the Contractor Helpline at (877) 252-2700 ext 1 or visit our website at

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