Self Storage Call Center’s 24/7 Services a Success

Share Article added around-the-clock call center services in March, 2012. In first four months since launch of 24/7 call center services more than 3,000 self storage facilties have signed up for the services.

On March 1, 2012 the Self Storage Call Center expanded its hours of operations, becoming the first independent storage directory with a call center operating 24 hours a day, 7 days a week. The results after the first four months of around-the-clock operations have already exceeded the expectations of US Storage Search and, more importantly, its clients., the largest online self storage website, is the only independent storage directory that has its own internal call center. Over the last several years the growth of online reservations and the use of shop-and-compare self storage websites, such as, has been steadily growing.

“The team saw the potential for providing 24/7 call center services to help both storage facilities and mini-storage consumers” said Mike Jones, Vice President of Operations at “We were able to come up with a way to add the new 24/7 services using the same pay-for-performance model the company has used since it opened its call center nearly 5 years ago.”

Since launching the 24/7 call center services in March, 2012 more than 3,000 self storage facilities throughout the US have signed on to ensure their customers’ needs are met day and night. Self storage operators utilizing the services range from single facility operators to the largest self storage REIT’s in the US.

Below are quotes from customers using the 24/7 call center services regarding the services and the impact on day-to-day self storage operations:

  •     “The 24/7 call provides us a way to make sure our customers are taken care of at any point and time during the day or night. Our team and facilities are extremely busy and knowing that we have a team to back us up and ensure that all of our call opportunities are handled, is a great peace of mind to have.” - Vice President Storage Operations, Value Store it Management Inc. – self storage operator and management company with 10 storage facilities located in Florida, New York and Connecticut.
  •     “We have been very happy with the 24hr call center that provides. Since starting our properties in the USstoragesearch call center we have seen more rentals at a lower cost. Being that we don’t pay a flat fee for their call center services, they are required to perform on a monthly basis to keep our business, which is a big win for us.” - Sheldon Badzin, Mayflower Properties – self storage operator with 7 self storage facilities in Minnesota.
  •     “Having a 24/7 call center resource has proven to be more beneficial than we initially anticipated when we made the decision to use’s 24/7 call center services in March. People are searching for storage at all hours of the day having a professional, knowledgeable US Storage Search agent standing by to help, even at 3 a.m., is a valuable resource to Extra Space Storage.” – Scott Jensen, Director of Interactive Marketing, Extra Space Storage – Self Storage REIT headquartered in Salt Lake City, Utah with 882 owned and/or managed storage facilities in 34 states.

“As news of the US Storage Search Call Center results has spread throughout the storage industry the growth of the program has accelerated each month” said Brian Bremer, Director of Operations for the Call Center. “Nearly 1,000 new facilities have signed up for new call center services, including our 24/7 services, in the last 30 days and we anticipate having more than 5,000 self storage facilities using some or all of the call center services by the end of 2012.” anticipated the increase in both overall call center clients and increased use of the new call center services by current clients. The company has doubled the call center capacity since the beginning of the year and by the end of July 2012 the US Storage Search Call Center will have triple the capacity it did at the start of 2012. is nearing completion of a new 5,000 square foot expansion of its call center. This expansion will provide enhanced capabilities and capacity for its growing customer base as well as provided additional space for future growth and new projects.

About – Self Storage Call Center is a trusted storage partner; serving the storage industry with aggressive and cost-effective online self storage marketing. Established in 2004, is the self storage industry leader with the largest and longest standing storage directory with the largest member base, featuring over 18,000 member facilities. Storage customers using the online reservation network, which includes high-quality partner sites like, &, search real-time available storage units by facility location, unit size, property features and specials. Customers have an easy way to find, compare and securely reserve storage by credit card in minutes. These real-time reservations are proven to convert to rentals for member facilities more than 90% of the time.

The Call Center was opened in 2007 and differentiates itself within the storage industry by operating purely on a pay-for-performance basis. Storage facilities using the call center do not pay a base fee for the services provided, they only pay a small reservation fee each time the Call Center produces a credit-card secured storage unit reservation for their facility. currently takes phone calls for more than 3,400 self storage facilities throughout the United States. The phone calls are generated not only by the members’ storage facility listings on but also from Roll-Over Phone Calls, After-Hours Phone Calls, Phone Calls From Other Self Storage Marketing Sources, Featured Listings & The Self Storage Network.

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Bill Hipsher
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