Three Years in the Making: Sol Meliá
Vacation Club Builds on Formula for Success and Global Expansion
ORLANDO, Fla. (Business Wire EON/PRWEB ) May 14, 2008 --
Just three years ago, in 2004, Sol Meliá
Vacation Club (The CLUB) started by promptly developing three
international properties. Today, the internationally branded club, which
is part of Spain-based Sol Meliá Hotels &
Resorts, has 13 international locations in Europe, Mexico, the
Caribbean, and Central America with more than 20,000 members worldwide.
In 2008, the company prepares to open two more resort locations in
Europe, the Caribbean and Mexico. With total revenues in excess of $130
million in 2007, The CLUB continues to focus on its vision to be a
pre-eminent global provider of exceptional leisure lifestyle experiences
for its members, while moving to the next stage of its development with
The CLUB by Sol Meliá.
Impressive Numbers
Solid financial results have built a strong foundation for The CLUB.
According to Alain Grangé, Chief Executive of
Sol Meliá Vacation Club and Leisure Real
Estate Division, the company consistently achieves record sales and some
of the highest operating margins within the vacation ownership industry. “We
have been profitable since our first quarter of business from vacation
club sales, member and network operations, rental and Club portfolio,”
he explained.
The CLUB achieved a revenue increase in 2006 of 86% over 2005, while
also reporting a 2007 increase of 44% over the 2006 revenue number. At
the end of 2007, The CLUB celebrated a banner year with total revenue of
$130 million and an EBITDA of $50 million. “We’re
extremely proud of the fact that The CLUB has made a net contribution of
more than $400 million to Sol Meliá’s
Hotel Division during its short time in business,”
Grangé added.
The tremendous success is owed, in part, to widespread success of new
projects in Mexico, Puerto Rico, Spain, the Dominican Republic and
Central America, and the launch of a new deluxe 4-bedroom villa product
which is marketed and sold as a multiple weeks product. In 2007, The
CLUB opened new projects at ME by Meliá in
Cancun, Gran Meliá in Puerto Rico, the
Paradisus Punta Cana in the Dominican Republic and Meliá
Gorriones in Fuerteventura, Canary Islands, Spain. Additional successful
satellite preview centers were also opened in Europe and the Americas.
A Strong Start
“As one of very few globally branded vacation
clubs, we started off strongly with the name, organization and clear
responsibility to develop and execute a product that exceeded high
standards of service and quality,” said Grangé.
“The breadth of the company on an
international scale also provided the perfect place to take club
membership to a level that it becomes a leisure lifestyle, rich with
experience and options that can adapt and be enjoyed by members for a
lifetime.”
Grangé attributes the widespread success for
The CLUB and the Leisure Real Estate Division, to the fact that they
have been conducting business on a truly international level from day
one. “We had the right leadership in place to
build teams locally, internationally and corporately with a focus on
multi-cultural and multi-lingual business points,”
Grangé said. “You
have one chance to make a good first impression, and from the beginning,
we did that by focusing on the well-being of the customer, setting high
service levels and creating a product with flexibility and appeal. It’s
all about doing it right with ethics, integrity and passion, while
concentrating on a long-term view of a sustainable business model.”
The CLUB offers exotic destinations, designer-appointed luxury
accommodations, exclusive services and unforgettable amenities. The
leisure lifestyle concept is designed to provide members with an entire
lifetime of leisure experiences to meet their ever changing needs. All
members have access through The CLUB to stay at all Sol Meliá’s
hotels and resorts worldwide, including those in destinations such as
Paris, London, Madrid, Rome, Mexico City, Buenos Aires and more.
The variety of vacation experiences provide ongoing flexibility and
lifestyle choices such as catered and planned reunions or weddings,
in-country club facilities and events, concierge, butler and chef
services, airfare, cruises, car rental, etc.
A Powerful Network
Another key component to The CLUB’s success
story, according to Grangé, is a
well-thought-through and well-executed business model that provides
close synergies with all aspects of Sol Meliá
Hotels & Resorts.
“All The CLUB projects are fully integrated
with Sol Meliá Hotels & Resorts projects.
Together, we benefit from synergies in marketing, sales, products,
operations, financial strengths, customer loyalty and brand recognition,”
he said. “The success of The CLUB, together
with Sol Meliá Hotels, is based on having one
culture, one goal and a great understanding of each other’s
business, as well as and understanding of consumer expectations.”
The CLUB was built with the quality assets of Sol Meliá
Hotels & Resorts and with the understanding that the platform for a
loyalty program had to be a two-way street. “We
couldn’t expect our customers to be loyal to
us if we weren’t loyal to them first,”
said Grangé.
Global Speak
“The CLUB is rapidly growing its portfolio of
international resort locations and is a strengthening force of Sol Meliá’s
overall leisure real estate focus,” said Grangé.
New projects are slated to open this year in Europe, Mexico and the
Caribbean. This includes the start of sales in 2008 at the new Gran Meliá
resort in Tenerife, the Canary Islands, Spain; and at a new Gran Meliá
and Paradisus resort being built in Playa del Carmen, Mexico. Expansions
at existing CLUB resort locations in Puerto Rico and the Dominican
Republic are also now underway.
The focus is on a unique, customized international experience, whether
that’s exploring archaeological ruins in
Mexico, enjoying virgin beaches in the Dominican Republic, walking
through Old San Juan in Puerto Rico, or getting to know century’s
old cities in Spain, France or England. The CLUB is set up to cater to
Member needs.
The CLUB’s objectives are clearly
globally-focused in becoming a world-wide leader within the fast growing
leisure real estate business, as it achieves further success in brand
penetration and expansion, as well as maximization of occupancy levels. “Our
mission is to build a Global Club that will be a leader in its field for
brand quality, customer satisfaction and employee pride; which will be
delivered through customer focus, ethics, integrity, teamwork,
communication and continuous improvement,”
Grangé summarized.
Sol Meliá Hotels & Resorts is a 50-year-old
international hospitality company with 350 hotels in 30 countries on
five continents. Members have more vacation lifestyle options through
global luxury accommodations in a variety of unique resort and urban
destinations around the world as well as the flexibility to choose the
length of stay, season and size of unit. In addition, Members can: save
their vacation time from one year to the next if needed; borrow from
future vacation years to create a special experience that could include
airfare or a spectacular cruise; divide their vacation time into shorter
getaway or nightly stays; or stay at any Sol Meliá
hotel or affiliated resort worldwide.
For details on The CLUB, call 407-370-3671 or visit www.smvc.com.
Keyword Tags: Sol Melia Vacation Club, SMVC, Sol Melia, Alain
Grange, Vacation clubs, Shared ownership industry, membership,
Fractionals, timeshare, Gran Melia Puerto Rico
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