The company also upgraded their computer system with predictive software that should make responding to customers move more quickly.
Jacksonville, FL (PRWEB) February 28, 2013
VehicleHistory.com announced that they have expanded and updated their customer service center in order to increase customer satisfaction and avoid scammers trying to collect money.
“We've always been dedicated to customer service,” a company representative said. “That means we need to make improvements from time to time. We can't stay stagnant. We have to evolve.”
The new customer service center will allow the company to have twice as many customer service professionals on staff at a time as they did before.
“The best way to make sure people don't get stuck on hold is to have more representatives working the phones,” the representative said. “So, we expanded the call center and are actively hiring new CSRs.”
The company also upgraded their computer system with predictive software that should make responding to customers move more quickly, he said.
“This technology allows the system to predict what the customer is calling about,” the representative said. “That means we can have the info they need on our screens more quickly than before.”
The new call center will also give customer service people the opportunity to call customers themselves if there is a lag time, the company said.
“Having the ability to reach out to our customers should make things run even more smoothly,” the representative said. “We want to be proactive about solving people's problems.”
VehicleHistory.com provides online vehicle history report services for used car buyers and sellers in North America. VehicleHistory.com is most reliable way for customers to get background material on the cars they are interested in purchasing with one of the largest databases of used car information in the United States. VehicleHistory.com has had millions of vehicle history reports purchased from their online database. Contact VehicleHistory.com customer service 24/7 through live chat or by calling toll free 1-855-395-6395.