Illinois Call Center Employees Represented by Nichols Kaster, PLLP Sue Verizon Wireless for Unpaid Wages

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The Complaint alleges that Verizon Wireless required these employees to perform unpaid work before and/or after their scheduled shift.

Nichols Kaster, PLLP
These employees seek compensation for the time they spent performing these duties, for which they were not paid.

On March 22, 2012, two former Verizon Wireless call center employees filed a case in the United States District Court for the Northern District of Illinois, on behalf of themselves and others similarly situated, to recover overtime pay. The case seeks to include those who worked as call center employees providing customer service or support by telephone and/or internet at Verizon’s call center in Illinois. The Complaint alleges that Verizon Wireless required these employees to perform unpaid work before and/or after their scheduled shift. That work included, but was not limited to, time spent booting-up computers, initializing software programs, and reviewing work-related emails and intranet messages. The Complaint asserts that Verizon Wireless expected its employees to be ready to service customers when their scheduled shifts started, but did not pay them for the time they spent performing work-related activities prior to the start of their scheduled shift.

The plaintiffs are represented by Michele R. Fisher and Reena I. Desai of Nichols Kaster, PLLP, and Doug Werman and Maureen Salas of the Werman Law Office, P.C. Michele R. Fisher, a partner at Nichols Kaster, PLLP stated, “Verizon expected its employees to be ready and available to service customers at the start of their shift, which required them to bring up numerous computer applications and review work-related emails before their scheduled shift started. These employees seek compensation for the time they spent performing these duties, for which they were not paid.” The case is entitled Wawrzaszek et al v. Cellco Partnership d/b/a Verizon Wireless, Civ. No.: 1:12-cv-02089 (Northern District of Illinois).

Additional information about the case can be found at http://www.nka.com, or contact us toll free at (877) 448-0492, ext. 242 or via email at sjamison(at)nka(dot)com.

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Reena Desai
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