Our customers are really our partners and we work extremely hard to keep our partner facilities happy
Altoona, Pennsylvania (Vocus) December 17, 2009
The renewal of three inmate telephone accounts recently has put Digital Solutions / Inmate Telephone, Inc. over the ninety-eight percent mark for customer retention, one of the best in the industry.
“Our customers are really our partners and we work extremely hard to keep our partner facilities happy” said Anthony Bambocci, CEO of Digital Solutions / Inmate Telephone, Inc. “We want to improve their experience in every aspect; from implementation of our systems, the equipment we use, the training we provide, the usability of the software we create, the performance of the partnering vendors we recommend and the customer service we provide after our systems are operational. We want to be the best in the business.”
Digital Solutions has been serving the corrections industry since 1984 and celebrated their 25th anniversary this year. The flagship product “Offender Management System” is used by more county facilities than any other jail record management system in the nation. The sister company, Inmate Telephone, Inc. has been in business since 1994, serving facilities nationwide with inmate telephone service and advanced software for monitoring inmate communications.
“One of the biggest contributing factors to our success has been an undivided focus on the corrections industry” said Bambocci. “We let our users have direct input into the development of all of our products and consequently end up with solutions that directly benefit our customers in terms of usability, functionality and performance.”
For those interested in learning more about inmate telephone services or software designed specifically for the corrections industry, visit the Digital Solutions / Inmate Telephone, Inc. website at http://www.dsiiti.com, or contact Mr. Thomas Brence by calling 888.222.3081.
About Digital Solutions / Inmate Telephone, Inc.
Established in 1984 in Altoona, Pennsylvania, Digital Solutions Incorporated (DSI) is a privately-held technology company that specializes in automating corrections agencies. Its sister company, Inmate Telephone Incorporated (ITI), was founded in 1994 to create and maintain state-of-the-art inmate phone systems for correctional facilities.
More than twenty-five years of successful implementations in over four hundred agencies has enabled DSI / ITI to become the leading provider of software solutions to the corrections industry. The company attributes much of their success to the practice of involving users in the design phases of the application development process - input that is critical in enabling the company to continually improve, while building a sense of ownership among the communities they serve.
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