Tulsa, OK and Portland, OR (PRWEB) April 2, 2009
VEXIS Systems, a leading integrator of voice solutions for call centers and enterprises, and Voice Architects, the leading independent supplier of speech technology services, today announced that they had joined the two firms in a merger acquisition led by VEXIS. The combined organization will offer platform-independent speech services as well as complete line of enterprise and contact center voice products, solutions and services. Voice Architects will operate as a wholly owned subsidiary of VEXIS that will be known as VEXIS Voice Architects. Keith Rolle, Managing Member of Voice Architects, has been appointed VEXIS Chief Designer, and will lead the speech efforts for both divisions.
Philip Fuller, CEO and President of VEXIS Systems said 'Both VEXIS and Voice Architects stand for quality and business process improvement through great, real-world design. This is a win-win-win for our teams, our customers and the industry because we're adding a world-class designer and strengthening a critical offering while maintaining our broader solution focus.'
Recognized as a speech and voice user interface expert, Mr. Rolle has been a frequent judge, speaker and panelist at industry events such as the annual SpeechTEK conference and exhibition. He will continue to offer his knowledge and expertise to industry media. Known for outstanding voice user interfaces and a 'no nonsense' approach, under Keith's leadership, Voice Architects team has designed and delivered speech solutions in multiple languages to companies in almost every industry around the world.
Keith Rolle, now Chief Designer for VEXIS, said 'VEXIS shares our vision of self-service applications as business tools, not entertainment, for companies and their callers. Nothing is more user-friendly than a speech application that understands what you want and completes your interaction quickly, without unnecessary commentary.'
VEXIS Voice Architects will become an integral part of the VEXIS solutions practice, but will also continue to offer platform- and vendor-independent assessment and design services. Voice Architects customers will be able to utilize VEXIS Support and multi-channel Customer Portal services. VEXIS customers will gain access to Voice Architects expertise as well as their library of speech applications and dialog libraries.
Established in 1984, VEXIS Systems provides interactive solutions and systems integration to enterprises and call centers in industries ranging from energy, financial services and healthcare to publishing, utilities and government agencies. With core expertise includes IVR, Speech, CTI, VoIP, and Data Integration and Analytics, they have delivered thousands of applications for hundreds of customers, Through extensive strategic relationships with leading technology providers, VEXIS meets each customer's unique business and operational needs with the right combination of components, achieving record rates of call completion, caller satisfaction, ROI and sustained service.
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