Vi’s CCRC Independent Living Residents Report High Levels of Satisfaction with their Community

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A survey of independent living residents at 10 Vi communities finds them happy with their choice in a continuing care retirement community (CCRC) and the majority of them find living at Vi as exceeding – even far exceeding – their expectations of vitality and quality of life.

Bill Sciortino

Bill Sciortino, Senior Vice President of Operations for Vi

The fact that so many are recommending us to their family and friends is the highest compliment we can receive and validation that residents see the value of living in a Vi community.

A survey of independent living residents at 10 Vi communities finds them happy with their choice in a continuing care retirement community (CCRC) and the majority of them find living at Vi as exceeding – even far exceeding – their expectations of vitality and quality of life.

The survey, taken this spring, finds that 93.6 percent of Vi’s independent living residents are very satisfied or satisfied with the community. Almost 70 percent rate Vi as far exceeding or exceeding their expectations of vitality and quality of life. And almost 95 percent say they would recommend their Vi community to family or friends – in fact, more than 80 percent have already done so.

“Our teams come to work every day of the year trying to satisfy our residents and meet some high expectations around service, programs, and care. We’re so pleased – and proud – of this recognition from our residents that we are meeting, and exceeding, those expectations,” said Bill Sciortino, Vi’s Senior Vice President of Operations. “The fact that so many are recommending us to their family and friends is the highest compliment we can receive and validation that residents see the value in living in a Vi community.”

According to the survey, which yielded a response rate of 87.7 percent, among Vi’s independent living residents:

  •     92.8 percent agree that Vi provides: comfort that health and wellness services are available
  •     95.6 percent agree that Vi provides: a vibrant community where residents can interact and engage with each other
  •     94.6 percent agree that Vi provides: a home environment that is comfortable and reflective of one’s personal style and taste
  •     95.5 percent agree that Vi provides: the freedom to create the lifestyle that best reflects one’s self.

CCRCs offer independent living with a combination of a private residence, services, amenities and care (for example, assisted living, memory support care and skilled nursing care). Vi operates its 10 CCRCs and one rental community under a family of brands nationwide.

Late last year, Vi commissioned a report by Ken Dychtwald Ph.D., renowned gerontologist, psychologist, best-selling author, and CEO of Age Wave that challenges the “prevailing myths and misperceptions,” about CCRC living. The report, “The Five Myths and Realities of Continuing Care Retirement Communities,” is available in its entirety at http://www.ViLiving.com.

About Vi
Vi, formerly Classic Residence by Hyatt, was founded in 1987 as a developer, owner and operator of older adult living communities. The company is dedicated to enriching the lives of older adults by providing quality environments, services and care. Vi currently operates ten continuing care retirement communities (CCRCs) and one rental community under a family of brands nationwide. For more information about Vi communities, visit http://www.ViLiving.com.

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Tim Hermeling
Vi
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