Viable Approved to Provide Continuing Education to Staff Interpreters

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Viable interpreters receive in-house access to professional development initiatives that count toward national certification maintenance

By becoming a CMP provider, Viable is giving its employees greater ease in gaining the tools they need to grow.

Viable, Inc., a deaf-owned and deaf-operated provider of video interpreting services for deaf and hard of hearing people, has been approved to provide continuing education units through the Certification Maintenance Program established by the Registry of Interpreters for the Deaf (RID). As a CMP provider, Viable will be better able to create opportunities that will help staff sign language interpreters maintain their professional certification.

Viable employs more than a hundred staff interpreters who provide video relay services (VRS), which enables American Sign Language speakers who are deaf or hard of hearing to make telephone calls via video connection with a Video Interpreter (VI), who will interpret their telephone conversation.

Said Alan Abarbanell, director of communication services at Viable, "VIs work in an ever-changing field. The mechanics required to effectively interpret VRS calls evolve along with trends and technology, making professional development a critical component of service delivery and customer satisfaction at Viable."

Interpreters intending to maintain RID certification -- the national standard - are required to earn a minimum of 80 contact hours during each four-year certification maintenance cycle. In 2009, Viable opened and filled two full-time staff positions dedicated to professional development and mentorship, and will continue to provide workshops given by national experts. All Viable workshops open to the public that provide CEUs are listed on the searchable RID workshop database, although Viable employees are able to attend for free or at cost savings.

"Viable provided more than 700 contact hours to participants in the first quarter of 2009 and aims to do even more for its interpreters," said John T.C. Yeh, president and founder of Viable. "By becoming a CMP provider, Viable is giving its employees greater ease in gaining the tools they need to grow." Viable interpreters will be able to count their attendance to in-house workshops, the employee mentorship program, and other homegrown professional development initiatives toward the fulfillment of their CMP requirements.

Viable will also launch video remote interpreting services (VRI) in the second half of 2009, which will be staffed only by certified VIs. VRI differs from VRS in that the deaf or hard of hearing party and the hearing party are physically face-to-face while the VI is accessed through videoconferencing technology.

Viable is headquartered in Rockville, Md., and has existing and planned call center locations throughout the country. Persons interested in opportunities with Viable are welcome to email their resumes to jobs(at)viable(dot)net or visit the Jobs section at the company website.

About Viable, Inc.
Viable develops videophones and provides next-generation video relay services for deaf and hard of hearing persons, opening them to a world of communication possibilities. Founded in 2006, Viable is a private, deaf-owned company, and many employees are deaf and hard of hearing and are personally vested in the innovation and development of the company's products and services. Visit for further information.

About Telecommunications Relay Services
Mandated by Title IV of the Americans with Disabilities Act of 1990, telecommunications relay services (TRS) enables individuals with hearing or speech disabilities to achieve functional equivalence by accessing telephone systems to place or receive calls through an intermediary known as a relay operator or relay interpreter. Emergent IP technology has given rise to video-based solutions, which are known as video relay services (VRS). VRS options include using a webcam or a videophone to connect to a video relay interpreter, and allow deaf and hard of hearing callers for whom sign language is native to fully achieve the ideal of functional equivalence.


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Glenn Lockhart
Viable, Inc.
240.292.0222 ext. 227
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