Orders can be placed on-line, where privacy is protected by not just one but two of the best security services in the business--Starfield and Security Metrics
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Jackson, TN (PRWEB) February 7, 2008
Recently launched http://www.vintageharleysupply.com brings keyboard convenience and one-site shopping to Harley-Davidson enthusiasts interested in restoring their motorcycles.
As the result of an agreement with Colony Machine, originators of chrome plated and stock OEM style hardware for all Harley-Davidson model motorcycles, Vintage Harley Supply Company is now able to offer retail customers Internet access to more than 1,700 engineered kits, as well as to an extensive inventory of nuts, bolts, screws, washers, bulk hardware, plugs, clamps, fittings, pushrod kits, electrical hardware, and more.
"It's all about quality customer service," said Kim Wilson, Vice President-Marketing for Vintage Harley Supply. "Our family-owned company is run by people who started this business because we love motorcycles and the challenge of restoring them as much as our customers do. We're not just nuts and bolts people who have decided to go into the motorcycle business; we're motorcycle enthusiasts committed to providing nuts, bolts, and screws to our fellow enthusiasts. We understand how important it is to be able to get exactly the part you need--whether it's for a vintage, classic, or even last year's Harley."
Vintage Harley Supply's impressively-organized website enables visitors to locate exactly what they're looking for in just a few seconds, whether it's a single screw or a complete set or kit. A drop-down directory with specific sub-directories guides the user to the appropriate sprocket cover, for example, in just three mouse clicks--from "Drive Train" to "Sprocket" to "Sprocket Covers" to the appropriate year and model sprocket cover within that category.
Customer service includes more than just ease of navigating the site, however, explained Wilson. "A lot of people claim that customer satisfaction is number one--but they don't seem to really live by that philosophy. When we talk about customer service, it's more than an empty phrase for us."
"Orders can be placed on-line, where privacy is protected by not just one but two of the best security services in the business--Starfield and Security Metrics," she pointed out. "Or buyers can choose to call our toll-free number and place their order by talking to a real person. We have made the process as easy, as safe, as efficient, and as pleasant as we possibly can."
Vintage Harley Supply's automated process promptly acknowledges orders placed on-line, sending to the customer's e-mail address a confirmation note that also includes their order number. And when the product has been packaged and shipped, another e-alert is sent to the buyer, advising them that their shipment is on the way, and including a tracking number to allow them to follow its progress.
But a little efficient automation is only an added feature of the personal touch of which Wilson and Vintage Harley Supply are so proud. "If a representative is not immediately available to take your call, we won't ask you to waste your time on hold," she promised. "Leaving your message with name and number allows us to call you back quickly as soon as a line is free--usually within just a few minutes--and very rarely is there a delay of even as much as an hour before we'll call back to make sure you receive the answers and attention you need."
Vintage Harley Supply's 100% customer satisfaction policy also promises that if any part does not meet or exceed expectations upon receipt, the customer may send it back unopened to receive a full refund or a replacement for the item--whichever the buyer prefers.
Already, http://www.vintageharleysupply.com is serving a worldwide market hungry to restore Harleys of all shapes, sizes, and ages. Its currency conversion calculator quickly converts purchase prices from USD (US Dollar) to EUR (Euro) to AUD (Australian Dollar) to GBP (British Pound) and to CAD (Canadian Dollar) for the convenience of global customers.
The site offers parts support to restorers of Harleys as old as 97 years; but while its "vintage" name truly means vintage--with parts for 1911 model bikes--it also serves owners of today's Harleys who may wish to customize their bikes by purchasing new hardware such as mounts that would allow them to add saddlebags--and a whole new look--to the bike.
"Anybody who is restoring a bike needs this site," Wilson said. "We're specialists. We don't sell speedometers, we don't sell tires. We do what we do best, and that's nuts, bolts, screws, washers, and clamps. They're all there on the vintageharleysupply.com website, right at our customer's fingertips."
The company anticipates continuing growth as Colony expands their product line to accommodate the growing interest in the collection and restoration of vintage motorcycles, Wilson noted.
For further information, visit http://www.vintageharleysupply.com or call 1-866-504-7203