Using OnState and Voxbone, businesses can create cost-effective, on-demand virtual call centers that span the globe and reach international markets at an industry-redefining price
Burlington, Mass. (PRWEB) October 29, 2009
OnState Communications, the leading provider of on-demand virtual call center and virtual PBX business communications systems, today announced it is teaming with Voxbone, a leading provider of international VoIP origination services and DID (direct inward dialed) numbers, to deliver global virtual call center capabilities to business customers. With the new partnership, OnState adds its proprietary business presence™ intelligence layer to the Voxbone network, enabling businesses to track the availability and activity of workers anywhere in the world and intelligently connect callers to employees based on worker availability, capability, or any other company-defined criteria.
"Using OnState and Voxbone, businesses can create cost-effective, on-demand virtual call centers that span the globe and reach international markets at an industry-redefining price," said Pat Kelly, CEO of OnState. "With our new partnership, OnState customers can establish service instantly in any of the nearly 50 countries served by Voxbone. And their employees can answer customer calls from anywhere in the world, using any device they choose."
Customers of OnState can increase worker productivity, reduce operating costs, and improve sales and service by exploiting Voxbone's worldwide VoIP network to reach geographically-distributed workforces or offshore call center agents. In addition, with Voxbone, OnState can offer customers local DID numbers and toll-free numbers in 5000 cities across the Americas, EMEA and Asia Pacific.
"Voxbone is proud to help OnState strengthen its inbound offering," said Rod Ullens, Voxbone CEO. "The addition of OnState proves that today's call centers reach larger audiences by increasing the markets where they collect voice traffic through partnerships like this one."
For more information on OnState's virtual call center and PBX solutions, visit http://www.onstate.com/. OnState will also be exhibiting at the upcoming VoiceCON event in San Francisco from November 2-5.
OnState provides real-time business communications solutions that are simple and low-cost--and highly-functional and scalable. Founded by telecom pioneers who launched GeoTel Communications (acquired by Cisco Systems), OnState's mission is to reduce business communication costs dramatically, replacing traditional hardware-based architectures with software-only, on-demand solutions. OnState's solutions include Virtual PBX, Virtual Call Center, Quality Assurance, Outbound Calling and Business Click-to-Chat, using integrations with Skype®, Salesforce.com® and Google Apps®. For more information, call: +1 617-934-0381 or toll-free +1 866-532-5036; or visit OnState on the web at http://www.onstate.com.